Action Officer - Navy Yard, Washington, D.C.

Serco; Patuxent Highland (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

Serco Inc. is seeking an Action Officer to support Team Submarine’s Submarine COLUMBIA Class Program Office. The role demands strong organizational and analytical skills, security clearance, and the ability to manage complex documentation and meetings.

The candidate will organize documents, track commitments, improve processes, and coordinate travel while maintaining tight deadlines and discretion in handling sensitive information for senior leadership.

Qualifications

• Bachelor's degree and 4 years of experience, or
• Associate's degree and 6 years of experience, or
• High School diploma/GED or military experience with 8 years of experience.

Responsibilities

• Organize and maintain electronic and physical document systems.
• Assist with tracking and completion support of commitments and document completion.
• Analyze processes and workflows, formulate process improvements.
• Research, assemble, and analyze facts; present data for senior leadership.
• Track action items to ensure on-time completion and leadership expectations.
• Develop and implement office policies and procedures.
• Maintain calendar and scheduling for senior leadership.
• Prepare, process, and maintain complex paperwork and forms.
• Coordinate travel and prepare travel documentation including expense reports.
• Safeguard sensitive information and manage sensitive records.
• Review administrative/technical documents for format and accuracy.
• Develop, analyze, and present products, training modules, and evaluation tools.
• Attend meetings and prepare notes/minutes.
• Ensure correspondence is completed accurately and timely per Navy policies.
• Review Travel System authorizations and vouchers.
• Update organization charts and phone listings.
• Perform other administrative duties as assigned.

Skills

Multitasking

Discretion

Written communication

Oral communication

Attention to detail

Travel 10%

Education

Bachelor's degree

Associate's degree

High School diploma/GED or military equivalent

Tools

MS Office (Outlook, PowerPoint, Word, Teams, Excel)

Job description

Position Description & Qualifications

If you seek a rewarding, high profile and challenging position supporting projects for the US Navy which requires technical rigor and will tap and build on your expertise, -Serco has a wonderful opportunity for you! The Action Officer role will be on a dynamic team, supporting Team Submarine’s Submarine COLUMBIA Class Program Office. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors.

Team Submarine’s Submarine COLUMBIA Class Program Office is responsible for: The construction of COLUMBIA Class submarines, financial and budget management, shipyard support of submarines, vendor support of submarines, logistical support, quality assurance (SUBSAFE), and post-delivery submarine certifications and test programs.

The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.

Must be able to obtain/maintain/transfer a U.S. Department of War (DoW) Secret security clearance.

In this role, you will:

• Organize and maintain electronic and physical document systems.

• Assist with tracking and completion support of commitments and document completion.

• Analyzing processes and workflows, formulating process improvement recommendations, analyzing technical/programmatic information to ensure smooth operation of the department, field location, or specific project.

• Researching, assembling, and analyzing facts; and presents oral and written documents of compiled data for senior leadership use in responding to actions which require his/her personal attention.

• Tracking action items to ensure they are complete and on time and meet leadership expectation.

• Developing and implementing office and organizational administrative policies and procedures.

• Maintaining calendar, scheduling of commitments, and reminding senior leadership of obligations.

• Preparing, processing, and maintaining complex paperwork and forms (must have extensive knowledge).

• Coordinating travel and preparing travel documentation to include expense reports.

• Safeguarding sensitive business information, tracking, and delivering time constraint and recurrent tasks using sensitive records, information and data received on a constant basis.

• Spearheading the review of administrative and technical documentation for format, editorial, and subject-matter accuracy, and clarity.

• Development, analysis, and presentation of products, training modules, and evaluation tools.

• Attending meetings and preparing notes and/or meeting minutes (attention to detail and punctuality is a must).

• Ensuring correspondence (memoranda, letters, reports, instructions, etc.) is completed accurately in a timely manner in accordance with the Department of the Navy Correspondence Manual and applicable policies.

• Reviewing Defense Travel System travel authorizations and vouchers for program office personnel.

• Updating office organization chart and phone listings

• Other administrative duties as assigned.

To be successful in this role, you will have:

• To obtain/maintain a DoW Secret security clearance.

• A Bachelors’ degree and 4 years of experience.

• or an Associate’s degree and 6 years of experience.

• or a High School diploma/GED or military experience equivalent and 8 years of experience.

• An advanced MS Office skillset to include Outlook, PowerPoint, Word, Teams, and Excel.

• The ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.

• Discretion in performing specified work requirements.

• An outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals.

• Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management.

• To be able to travel 10%.

Additional desired experience and skills:

• Any military experience preferred

If you feel your skillset is a match to the requirements, then you should be ready to take the next step of your career path.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail] .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance- so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.Benefits – Comprehensible benefits for fulltime employees (part‑time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail] .