ACT Team Program Manager

Socket.dev; Maryland; On-site; USD 95,000 - 125,000; Full time

Job summary

Socket.dev seeks an ACT Program Manager to lead a multidisciplinary team delivering community-based care for individuals with serious mental illness in Maryland. You will hire, supervise, train, manage budget, and ensure fidelity to the ACT model.

The role emphasizes clinical supervision, crisis response, coordination with partners, and meeting accreditation and regulatory requirements.

Qualifications

• Education: Master’s Degree in Social Work, Psychology, Counseling, Nursing, or related field.
• Excellent communication, problem solving and organizational skills.
• At least two years of supervisory experience. Must have a valid driver’s license.

Responsibilities

• Hire, supervise, and train staff; perform evaluations and disciplinary actions as required.
• Direct day-to-day clinical operations including scheduling and adherence to agency policies.
• Direct and coordinate admission and discharge processes; supervise staff.
• Provide clinical supervision of staff and weekly supervision of all staff.
• Monitor services and documentation for quality and regulatory compliance.
• Ensure high fidelity to the ACT Model of Care and maintain on‑call coverage.

Skills

Staff supervision

Communication

Problem solving

Education

Master's Degree in Social Work, Psychology, Counseling, Nursing, or related field

Job description

Lead a Team That Changes Lives

We’re seeking a dynamic, mission-driven leader to oversee our Assertive Community Treatment (ACT) team—an evidence-based program supporting individuals with serious mental illness in the community.

As an ACT Program Manager, you’ll guide a multidisciplinary team delivering high-impact, community-based care that reduces hospitalizations and helps people build stable, independent lives.

This role is ideal for a leader who thrives in fast-paced environments, values teamwork, and is passionate about improving systems of care.

POSITION OVERVIEW

Oversee Assertive Community Treatment Team Services that provide advocacy, service coordination, resource procurement, counseling, and support for clients in the program. Ensure high quality and high fidelity ACT services are provided to all clients. Responsible for hiring, supervising and training ACT personnel in addition to the overall management, evaluation, and budget of ACT programs.

REPORTING STRUCTURE

Reporting to this position are: Psychiatrist, Psychiatric Nurse, Case Manager, Mental Health Professional, Vocational Specialist, Housing Specialist, Addictions Counselor, and Peer Support Specialist.

SPECIFIC RESPONSIBILITIES

• Hire, supervise, and train staff members; perform evaluations and initiate disciplinary actions as required.
• Direct the day to day clinical operations of the team including scheduling and adherence to agency policies. Lead the morning meetings and the weekly clinical review meeting to assure all clients’ needs are being attained. Evaluate the status of clients and assure that intensity of contact matches the client needs.
• Direct and coordinate the admission and discharge process of clients on and off the team. Assign clients to individual team members for primary responsibility. Monitor and coordinate the referral, intake, and orientation processes for new clients.
• Provide clinical supervision of staff and weekly individual supervision of all staff.
• Review the quantity and quality of services provided and documentation generated by the staff.
• Perform crisis intervention and assistance as necessary.
• Conduct regularly scheduled staff meetings to address concerns.
• Ensure that documentation contained in client records meets accreditation requirements outlined by regulatory agencies.
• Collaborate with the Core Service Agency and other community service organizations to promote the Agency’s mission and procure resources.
• Communicate with other community agencies in regards to clients concerns or needs; schedule and/or attend community meetings as required.
• Assure that all documentation in charts is being delivered and compliant with all necessary regulations and requirements.
• Monitor medication and health concerns for all clients in the ACT program.
• Monitor the budget as well as billing and grant expenditures for the program.
• Become an expert of the ACT philosophy and follow and maintain high fidelity to the ACT Model of Care.
• Assure the quality of services matches high fidelity of the ACT Model of Care.
• Assure on call duty with on site response occurs on nights and weekends.
• Assure that the ACT Office is operating efficiently and is clean and maintained.
• Develop departmental policies as required.

PRINCIPAL ACCOUNTABILITIES

Staff supervision and development

Ensure client documentation satisfies regulatory agencies requirements

Coordinate ACT services to provide quality services

Client well being (clinically and physically)

Outside agency participation as required

Program billing and budget management

EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS

Education:Master’s Degree in Social Work, Psychology, Counseling, Nursing, or related field.

Skill Requirement: At least three years' experience working with adults with chronic mental illness. License in a Mental Health Profession in the State of Maryland required. One to six months OJT required for efficient job performance.

Job Requirements: Excellent communication, problem solving and organizational skills.

At least two years of supervisory experience. Must have a valid driver’s license. Must have a clean driving record. Must have the ability to work independently with minimum supervision

COMMENTS

Must exhibit knowledge of mental health treatment.

NOTE: INFORMATION CONTAINED IN THIS DESCRIPTION IS A SUMMARY OF THE ASSIGNED DUTIES AND NOT INCLUSIVE OF ALL REQUIREMENTS THAT MAY BE ASSIGNED. ADDITIONAL DUTIES MAY BE ASSIGNED ON AN AS NEEDED BASIS