ACT Case Manager

Wallowa Valley Center for Wellness; Enterprise (OR); On-site; USD 52,000 - 78,000; Full time

Job summary

Wallowa Valley Center for Wellness (WVCW) seeks a dedicated mental health professional to deliver community-based clinical services across homes, schools, and facilities. You will gather records, perform assessments, and tailor supports per treatment plans while collaborating with families and partners.

You will document in an EMR, coordinate referrals, and monitor progress with a culturally responsive approach. This role requires crisis awareness and adherence to privacy regulations.

Qualifications

• Bachelor's degree in social work, psychology, behavioral health, or a related field.
• QMHA certification or willingness to obtain your QMHA certification in Oregon.
• Experience with and/or understanding of individuals and families with behavioral health needs.
• Experience working within an electronic health record.
• Skilled in public speaking and a demonstrated ability to represent WVCW to the public as well as internal teams.
• Experience working with underserved populations is preferred.

Responsibilities

• Deliver clinical services directly within the community, including client's homes, residential facilities, schools, hospitals, and other settings.
• Gather information such as medical records and background data to assist in comprehensive mental health assessments.
• Provide supports and services according to individualized treatment plans and monitor progress.
• Work with clients and family members to engage ongoing support and services.
• Utilize EHR for accurate, timely documentation per agency policy.
• Make referrals and connect clients to community resources.
• Coordinate care with internal teams and community partners.
• Collect information for suicide risk and crisis planning.
• Attend team meetings and supervision; stay updated on diagnoses and treatments.
• Adhere to privacy regulations and agency policies.

Skills

Confidentiality & privacy

Crisis de-escalation

EMR documentation

Team collaboration

Google Workspace

Education

Bachelor's degree in social work/psychology/behavioral health

QMHA certification or willingness to obtain (Oregon)

Tools

Google Workspace

Electronic Health Record (EMR)

Job description

About us: Wallowa Valley Center for Wellness (WVCW) is an innovative nonprofit providing comprehensive services to individuals impacted by mental health, addictions and developmental disabilities. We hire individuals that are skilled and motivated to meet our mission through outcome-based strategies that foster personal and community transformation.

What You Will Do

In this role, you will facilitate activities that empower individuals to meet their goals. This will involve coordinating services with various community partners including healthcare providers, legal systems, housing, social services agencies, and relevant education programs. You will provide comprehensive, whole-person care, tailored to each individual's unique needs and cultural background, and help them reach their goals with tact, tolerance, and a steady mature presence. May assist the Crisis Team with follow-up care for those having utilized crisis services.

Responsibilities:

• Deliver clinical services directly within the community, including client's homes, residential facilities, schools, hospitals, and other settings to ensure accessible and convenient care.
• Gather information such as medical records, medication lists and other background data to assist in the completion of a comprehensive mental health assessments to evaluate client needs and support options according to state and federal guidelines and rules. Utilize standardized assessments and screening tools to ensure accurate and effective evaluations.
• Provide supports and services according to individualized treatment plans, ensuring they are tailored to meet specific needs and goals. Monitor and evaluate progress regularly to assess growth towards treatment objectives.
• Work collaboratively with clients and family members to engage ongoing support and services including but not limited to individual, group, and family counseling.
• Utilizing the Electronic Health Record (EHR) complete objective, accurate documentation in a timely and consistent manner according to agency policy.
• Make referrals and connect clients to community resources to help their specific situation.
• Provide care coordination and work collaboratively with internal teams as well as community partners to ensure that clients receive support and resources.
• Collect pertinent information for suicide risk and other crisis situations that allow you and another mental health professional to develop an appropriate action plan.
• Attend and participate fully in team meetings, participate in group and individual supervision (as a provider of mental health treatment), and stay abreast of various diagnoses and treatment modalities.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to WVCW policies and agreements regarding confidentiality, privacy, and security. Maintain confidentiality and discretion.

Skills/Abilities:

• Ability to maintain confidentiality, comprehend laws, regulations, and policies, and the ability to follow such laws, regulations, and policies and report when they are being violated.
• Ability to interact with individuals of various backgrounds, sexual and gender orientations, education levels, and socio-economic status effectively, tactfully, and empathetically with a culturally responsive nature, especially with those experiencing a crisis and in stressful situations.
• Ability to communicate effectively in both written and oral formats with clarity and purpose, including the ability to complete objective, accurate documentation in a timely, consistent manner.
• Ability to coordinate care and work collaboratively with community partners to ensure safer and more effective care for the individual.
• Must have strong computer skills including the ability to document in an electronic medical record, use electronic time tracking, and the ability to use Google Workspace, specifically Drive, Meets, Spreadsheets, Word documents, and email.
• Ability to work as a team member, establish priorities, and manage time effectively to meet deadlines.
• Display a non-judgmental attitude, and a willingness to learn new skills.
• Demonstrated ability to work independently and follow verbal and written instructions.
• Experience in navigating environments where individuals may be verbally hostile.
• Detailed-oriented; ability to maintain accurate records and necessary paperwork.
• Ability to provide advocacy, as appropriate, and maintain professional boundaries.

Knowledge and Qualifications:

• Bachelor's degree in social work, psychology, behavioral health, or a related field or a combination of at least 3 years of work and school experience.
• Certified Qualified Mental Health Associate (QMHA) or willingness to obtain your QMHA certification in Oregon.
• Experience with and/or understanding of individuals and families with behavioral health needs.
• Experience working within an electronic health record.
• Skilled in public speaking and a demonstrated ability to represent WVCW to the public as well as internal teams.
• Experience working with underserved populations is preferred.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods. Experience conducting crisis debriefs.
• Ability to adhere to WVCW's drug-free workplace which encourages a safe, healthy, and productive work environment.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects; climb stairs several times a day.
• Must pass a pre-employment drug screen and criminal background check. WVCW adheres to federal guidelines when drug screening, this includes marijuana.
• Must possess a current driver's license, pass a DMV background check and be designated an acceptable driver as outlined in WVCW's Fleet Safety Policy.
• Must adhere to the agency's non-discrimination policies.
• Ability to effectively interact with persons with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life styles, and sexual orientations and treat each individual with respect and dignity.
• Must have strong computer skills or willingness to learn.

Reasonable accommodations may be made to enable persons with disabilities to perform the essential function.

Wallowa Valley Center for Wellness is an equal opportunity employer.