Mental Health Associate, Crisis-On Call #175

Telus Health; Hillsboro (OR); Hybrid; USD 52,000 - 66,000; Full time

Job summary

LifeWorks NW is seeking a Mental Health Associate, Crisis-On Call to support stabilization, crisis intervention and coordination of services across clinic, home and community settings. The role emphasizes timely communication, documentation, and collaboration with a multidisciplinary team.

The position requires a QMHA credential and at least a bachelor's degree in a mental health field or equivalent experience.

Qualifications

• Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology.
• Cultural competence to work with diverse client populations.
• Experience with case management and crisis stabilization planning.

Responsibilities

• Provide short-term stabilization plans and crisis intervention.
• Coordinate services with multiple providers and referral sources.
• Maintain accurate records and documentation in electronic health record system.
• Provide client education and advocacy to connect with community resources.
• Assist with mobile outreach and services in homes and community settings.

Skills

Communication skills

Crisis intervention

Cultural competence

Education

Bachelor's degree in Psychology, Counseling, Social Work or related field

Minimum 3 years of related counseling experience

Tools

Microsoft Outlook

Microsoft Word

Electronic Health Record system

Job description

Mental Health Associate, Crisis-On Call #175

At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

The Mental Health Associate, Crisis assists with the implementation of short term stabilization plans, , case management, family education, crisis intervention, resource and referral and coordination of multiple service providers for individuals who present at the walk in clinic or who are seen by the crisis team, under the direction of a senior clinician. Provides services onsite, within the community, and within clients' homes. Keeps accurate and timely records of activities.

Location: This position is based out of LifeWorks NW's Hawthorn site.

Pay/Benefits: $31.57-$24.80 per hour.

Salary Placement Notice:
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

• Provides clients or family members with information about mental health and addictions issues and about available services and programs, making appropriate referrals when necessary.
• Responsible for client orientation including advising clients and significant other(s) of the services offered through the program and recommend services.
• Provides case-coordination by maintaining contact with other agencies, referral source(s) and staff regarding client and significant other(s) involvement in treatment services.
• Assists the client to the extent necessary, based on client's level of functioning, to access needed services and resources. Advocates on client's behalf. May attend appointments with client, if clinically indicated.
• Provides input on clinical assessments and the development of short term crisis stabilization plans.
• Assists with maintaining up to date resource and referral information for the walk in center.
• Provides assistance and support to connect individuals to community supports and resources.
• Acts as a client advocate to coordinate required services or to resolve emergency problems in crisis situations. Provides clinical support to clients with immediate and urgent needs
• Provides assistance with ?team tasks' (taking responsibility in one particular area i.e. arranging transportation).
• Coordinates with internal and external health care providers and social service personnel to obtain service for individuals or to participate in problem solving, and care coordination to meet individual's needs.
• Provides services in multiple locations, including the walk in center, people's homes and the community.
• Participates in mobile outreach to individuals in the community.
• Observes and influences clients' behavior, communication and interaction. Detects unusual behavior and reports observations to professional staff.
• Identifies, and encourages clients to participate in social, educational, and recreational activities, as indicated to assist with stabilization and support for preventing further crisis
• Reports any pertinent information to the proper authorities in cases of endangerment, neglect, or abuse of children, individuals with severe and persistent mental illness or the elderly.
• Maintains chart notes related to external contracts, obtains pertinent records from other treatment providers, and tracks client's involvement, follow-through and progress in varied treatment activities. Completes documentation in electronic health record system in a timely manner.
• Checks e-mail/voice mail daily/throughout the day when working responding to contacts within 24 hours for routine matters (urgent matters may require a more immediate response).
• Transports clients in personal or agency vehicles and travels between sites or in the community.

Qualifications

• This position requires a valid and active QMHA credential certification through MHACBO.
• Bachelor's degree in Psychology, Counseling, Social Work or a mental health related field OR a minimum of 3 years of prior experience with the related population in the counseling field.
• Demonstrated ability to communicate effectively; understand mental health assessment, treatment and service terminology and individual, group, family and other counseling techniques; program policies and procedures for services and supports identified in an Individual Services and Supports Plan.
• Demonstrated ability to provide culturally-competent treatment services to diverse client populations and maintain a cooperative working relationship with others in a culturally diverse environment.
• Demonstrated ability to provide psychosocial skills training and implement elements of a treatment plan.
• Demonstrated ability to provide case management services for people with severe and persistent mental illness in compliance with confidentially policies.
• Knowledge of community resources and treatment agencies enabling appropriate referrals for specific client needs.
• Proficient in Microsoft Outlook and Word. Ability to master proprietary software including electronic health record system and scheduling system required.
• Requires access to a car, a valid driver's license, proof of current automobile insurance coverage, and verification of safe driving record from DMV.