#ACN GN - SONG - MT-Hyperpersonalization ( CE ) - Analyst

Accenture; United States; Remote; USD 6,300 - 9,400; Full time

Job summary

Accenture is seeking an Analyst to design, build and implement hyper-personalized customer experiences in the Banking and Fintech sectors. You will work with client teams to align value management, conduct data analysis, and drive collaboration across marketing, product and sales to achieve business goals.

You will monitor trends, identify growth opportunities, and manage projects from planning to delivery, addressing risks and optimizing campaigns to reduce churn and enable cross-sell

Qualifications

• Strong analytical skills and data-driven mindset.
• In-depth knowledge of Banking/Fintech industries.
• Strategic thinking to align projects with long-term goals.
• Crisis/risk management with contingency planning.
• Understanding of marketing processes and operating models.
• Good project management to ensure on-time, on-budget delivery.
• Excellent oral and written communication skills.
• Experience navigating global matrixed environments or client-facing roles.
• Ability to work in a remote, virtual, fast-paced global environment.

Responsibilities

• Collaborate with client teams (marketing, sales, product) to align customer value management with business goals.
• Communicate with ACN leaders, SMEs and teams for cohesive, client-centric approaches.
• Manage relationships with partners to ensure compliance and smooth execution of initiatives.
• Monitor trends, flag anomalies, and ensure follow-up with stakeholders.
• Analyze data to uncover growth opportunities and recommend improvements.
• Track performance metrics and marketing interventions to support business objectives.
• Plan, execute, and oversee projects with timelines and budgets.
• Develop and maintain project plans, timelines, and budgets, addressing risks.
• Design and implement retention programs to reduce churn and increase lifetime value.

Skills

Banking

Fintech Industries

Education

Post-Graduation MBA

Job description

Job Title-GN- SONG - MT -Hyperpersonalization- Analyst

ManagementLevel :11 - Analyst

Location:Gurgaon & Bangalore

Must haveskills:Banking, Fintech Industries

Good to haveskills:Marketing

Job Summary:

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help deliver hyper-personalized experiences for their customers and enhance business performance within Banking and Fintech landscape.

Roles & Responsibilities:

Collaboration and Stakeholder Management:

• Collaborate with various client teams (including marketing, sales, and product) to align customer value management strategies with the respective teams’ and overall organization’s business goals.
• Communicate effectively with internal ACN leaders, SMEs and teams to ensure a cohesive and client-centric approach.
• Manage relationships with key partners to ensure compliance and smooth execution of all partner-related initiatives.

Data Analysis

• Monitor trends to identify anomalies, promptly flagging them to stakeholders and ensuring follow-up to resolution.
• Analyze data to uncover growth opportunities and recommend potential improvements.
• Track performance metrics and marketing interventions, highlighting key insights and resolving critical issues to support business objectives.

Project Management

• Plan, execute, and oversee projects, ensuring timely delivery and alignment with business goals.
• Develop and maintain project plans, timelines, and budgets, proactively addressing risks and mitigating issues.
• Monitor project performance, report progress to stakeholders, and implement process improvements for efficiency.

Retention / Churn Reduction Strategies:

• Design and implement customer retention programs that are aligned to the unique challenges and opportunities of the Banking/Fintech/Insurance sectors to reduce churn and increase customer lifetime value leveraging data and analytical models.
• Work closely with product and marketing teams to create hyper-personalized campaigns and promotions to engage and retain customers.

Cross-Sell and Upsell Initiatives:

• Identify opportunities for cross-selling and upselling based on segment-level behavior and preferences tailored to the banking / e-commerce / retail sectors.

Business Development

• Create business cases, solution deals and develop proposals to bring the best of Accenture’s capabilities to clients.

Job Qualifications

Professional & Technical Skills:

• Strong analytical skills and data-driven mindset to drive results-oriented decisions.
• In-depth knowledge of industry from banking / fintech.
• Strategic Thinking - Capability to align projects and processes with long-term business goals.
• Crisis / Risk Management - Ability to effectively manage and lead during crises or challenging project situations by implementing contingency plans
• Strong understanding of marketing processes & operating models
• Good project management skills – The ability to plan, execute, and oversee projects to ensure that projects are completed on time, within budget, and meeting the specified goals.
• Excellent oral and written communication skills
• Proven success in navigating global matrixed environments and / or experience in client facing roles
• Ability to work effectively in a remote, virtual, fast-paced & unstructured global environment

Additional Information:

• An opportunity to work ontransformative projectswith key G2000 clients
• Potential toCo-createwith leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embedresponsible businessinto everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop yourstrategy & consulting acumento grow your skills, industry knowledge and capabilities
• Opportunity to thrive inaculturethat is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Our Company | Accenture

Experience

Experience:Overall experience of 2+ years with at least1 year of experience in the Banking/Fintech domains, delivering insights with a focus on designing & executing customer-centric initiatives.

Educational Qualification

Educational Qualification:Post-Graduation (Preferably MBA)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.