ACH Manager, Enterprise Products - onsite, Columbus - ACH Professional accreditation highly pre[...]

Choosecolumbusga; Columbus (GA); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Choosecolumbusga is seeking an Enterprise Products Manager located in Columbus, Georgia. The successful candidate will manage operational product support teams, supervise supervisors and team leads, and ensure efficient processes within the Enterprise Products framework.

This role requires a Bachelor's degree in Business Administration or a related field, with a minimum of six years in banking or financial services, including three years in leadership. Knowledge of product procedures and strong leadership skills are essential for success.

Qualifications

• Six years of banking, financial services or product experience.
• Three years in a leadership role.
• Knowledge and understanding of product procedures, applications and processing criteria.

Responsibilities

• Manage daily workflow of supervisors and team members.
• Plan and coordinate activities within supported areas.
• Ensure performance standards are maintained.

Skills

Knowledge of Enterprise Product infrastructure for various banking products

Knowledge of applicable regulations

Strong supervisory, strategic, leadership and motivational skills

Attention to detail

Strong written and oral communication skills

Performance measurement and management skills

Education

Bachelor's degree in Business Administration, Finance or related field

Tools

Word processing software

Spreadsheet software programs

Job description

Job Summary:

Manages and supervises the activities of supervisors and leads as well as non-exempt staff in various areas of banking operations to include Loans, Deposits, Payments Call Center and other support services. Manages the daily work-flow of a group of team members and ensure the assigned area is appropriately staffed. Plans and coordinates activities within the assigned area.

Job Duties and Responsibilities:

• Coordinate the activities of an assigned group of documentation specialists. Assigns and monitors the work flow and ensures performance standards are maintained. Ensures documentation is processed in line with established compliance guidelines, firm policies, and regulatory requirements.
• Monitors and measures team member performance criteria (i.e. error rates). Ensures performance criteria is maintained within acceptable guidelines. Addresses performance issues as deemed appropriate.
• Maintains a high production performance standard within the assigned area. Ensures team members are knowledgeable of performance expectations and measurement tools.
• Continuously looks for opportunities for the improvement and simplification of processes to enhance response time and to identify opportunities for increased efficiency.
• Manages staffing and budget considerations for the department. Manages the time and attendance system for all team members. Assists management in the development and implementation of new policies, procedures and processes.
• Assists team during peak times with daily tasks and responsibilities. Addresses calls or questions which may challenge the operations processes or requirements. Assists in training new team members and may develop and compile training reference materials.
• Provides leadership, direction and growth opportunities to members of the department, performing those responsibilities in accordance with the Firm's policies and applicable laws. Responsible for interviewing, hiring, planning, assigning or directing work, appraising performance, disciplining team members and resolving problems. Works with the Human Resources Department to resolve more complex team member-related issues.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education:

Bachelor's degree in related discipline.

Minimum Experience:

Six years of banking and/or loan operations experience and two years in a management role OR an equivalent combination of education and experience. Sit Regularly

Required Knowledge, Skills & Abilities:

• Stand or Walk Regularly
• Talk and Hear Regularly
• Climb, Bend, Kneel, Crouch, or Crawl Regularly
• Ability to see objects up close or at a distance, use peripheral vision, identify basic colors
• Use of Hands/ability to reach

Preferred Knowledge, Skills, & Abilities:

• Lean or other process improvement experience preferred.