ACEP Support Representative

Precoa; Boise (ID); À distance; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Remote work

Health, Dental, and Vision

401k with company match

Life Insurance

Résumé du poste

Precoa is seeking an ACEP Support Representative to manage RSVP calls for premier lead sources and ensure events run smoothly.

You will engage with potential customers, maintain RSVP workflows, and communicate across phone, email, and chat with a positive, detail-oriented approach.

Qualifications

• 1–2 years’ work experience in administrative or customer service fields or an undergraduate degree.
• Proficient in Microsoft Office, Google Drive, Zoom, ADP.
• Excellent verbal and written communication with a professional demeanor.
• Ability to multitask and work with a positive attitude; strong attention to detail.
• Availability for full-time hours with Saturday/Sunday coverage and 6am PST shift.

Responsabilités

• Answer incoming RSVP phone calls for advertised community education events.
• Interact with potential customers and maintain the RSVP process for smooth events.
• Communicate across formats (phone, email, chat) with a customer-service focus.

Connaissances

Customer service

Administrative support

Microsoft Office

Google Drive

Zoom

ADP

Communication

Written communication

Professionalism

Task management

Formation

Undergraduate degree

Description du poste

You’re an outgoing person who loves interacting with different personalities. You thrive in an environment where you can quickly build rapport and provide top notch customer service. You enjoy multi-tasking and have a strong attention to detail. If this sounds like you, the Precoa ACEP Support Team wants to meet you!

What you’ll do (and why you’ll love doing it)

As an ACEP Support Representative, you will be responsible for answering incoming RSVP phone calls for one of our premier lead sources known as advertised community education events. Your primary role will be interacting with potential customers and maintaining the RSVP process to ensure that these events run smoothly.

This role requires someone with customer service skills, strong work ethic, an upbeat and positive attitude and the ability to communicate in multiple formats (phone, email, chat etc.)

Requirements

If you have these skills, we want to talk with you!

• This position is full time (40hrs, with Saturday/Sunday coverage required)
• Shift start time is 6am PST, 5 days/week must include Sat/Sun, 8hr days
• 1-2 years’ work experience in administrative/customer service related fields or undergraduate degree
• Proficient in Microsoft Office, Google Drive, Zoom, ADP
• Communication – Speaks clearly, listens and obtains clarification, and is empathetic
• Strong written communication and composition skills
• High level of professionalism
• Task Management – Works well taking direction from different team members; Balances competing tasks efficiently with a positive attitude; Gathers and organizes information for analysis; Identifies problems and raises a flag in a timely manner

Benefits

• Work remotely from home
• Competitive hourly pay based on experience plus company bonuses
• 18 days PTO and two paid weeks of parental leave
• Health, Dental, and Vision benefits
• 401k, with company match and $10,000 Life Insurance Policy

About Precoa

Known for its fun, upbeat culture, Precoa is a leader in the preneed insurance industry, providing an innovative marketing, lead generation, and appointment-setting program known as ProActive Preneed.

Our core values of kindness, progression and craftsmanship have led us to be named one of The Oregonian’s top workplaces for 14 consecutive years , and we support our external and internal partners with these core values in mind.

Our culture commitments to our employees include the ability to live happy, fulfilling lives, develop lifelong friends, accomplish meaningful work, discover and unleash your true potential, and to laugh and enjoy the journey together.

Headquartered in Portland, OR with a satellite office in Utah, everyone at Precoa is passionately focused on one thing: helping people plan today so their families can focus on connection when they need it the most.