Ace Hardware Stihl Associate

Agfinity; Colorado; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pension retirement plan

401(k) Match Plan

Paid Time Off

Clothing allowance

Life and disability coverage

Job summary

Agfinity is Colorado's largest agricultural cooperative, dedicated to serving members with a strong emphasis on customer service. We seek an outgoing associate for Outdoor Power Equipment, focusing on STIHL products, to advise customers, diagnose issues, and manage repairs and parts with reliability and care.

The role emphasizes hands-on repair work, product knowledge, and excellent customer interactions in a retail environment. A post offer background check is included as part of the process.

Qualifications

• High school diploma or GED is required.
• 1+ year of small engine repair experience preferred.
• 1+ year of retail or hardware experience preferred.
• Basic computer skills and ability to follow directions.

Responsibilities

• Make repairs on all STIHL equipment brought in by customers.
• Greet customers entering and throughout the store; thank customers when they leave.
• Project a friendly, outgoing demeanor; work well with customers and associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Build product knowledge and familiarity with store layout and product locations.
• Complete all STIHL training levels; pay increases after each certification level.
• Order and stock STIHL display products and parts for repairs.
• Educate customers on STIHL products to help informed decisions.
• Contact STIHL Warranty center to file warranty claims.
• Diagnose equipment problems and clearly explain solutions to customers.
• Log incoming repairs and track parts order progress; provide repair ETA.
• Meet deadlines with a sense of urgency.

Skills

Customer service

Small engine repair

Communication

Multi-tasking

Education

High school diploma or GED

Tools

STIHL knowledge

Basic computer skills

Job description

Job Description

Agfinity is the largest agricultural Cooperative in Colorado based in the heart of the Front Range. As a cooperative we are distinguished from our competitors by our excellence in customer service and our people, which we consider our greatest asset. Every dollar that is spent with the Cooperative doesn't just go towards a product; it goes back to the community where you live and comes back to you as patronage and equity. Every day our approach is to serve others and find a world of solutions beneficial to our members, customers and our company.

We invite you to learn more about Agfinity, our products, services and the cooperative difference.

Position Summary:

We are seeking an outgoing, capable, and helpful associate to fill an associate position in Outdoor Power Equipment with a primary focus on Stihl. Stihl has been around since 1974 and is one of the best-known names in Outdoor Power Equipment. We are seeking an individual who can inform our customers of the differences between these products, advise them on what best fits their needs, register, fuel, and start their new equipment.

Essential Functions:

• Make repairs on all STIHL equipment brought in by customers
• Project a positive representation of Ace Hardware of Brighton
• Greet customers entering and throughout the store. Thank customers when they leave the store
• Project a friendly, outgoing demeanor; work well with customers as well as associates
• Ensure all pages and calls are answered promptly, courteously and effectively
• Build a strong product knowledge, knowledge of store layout, and location of products
• Complete all 4 levels of training for STIHL - increase in pay after completion of each certification level
• Order and stock product and parts for STIHL display and for repairs
• Professionally engage with customers to assist with educating them on STIHL products to help them make an informed decision
• Contacting the Warranty center for STIHL products - File warranty claims
• Accurately diagnose the problem with equipment and sufficiently explain the problem and solution to the customer
• Log all incoming repairs and successfully keep track of parts ordered and progress of completion of repairs
• Provide realistic estimated time for repair
• Must possess sense of urgency to complete and meet all deadlines, as if it were your own

Other Duties:

• All other duties as assigned

Education:

• High school diploma or GED required

Experience:

• 1+yr small engine repair experience preferred
• 1+yr retail or hardware experience preferred

Knowledge:

• Basic computer skills.
• Ability to follow directions and work with minimal supervision.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent phone and communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to communicate effectively with customers and co-workers.
• Ability to apply concepts of basic mathematics

Additional information:

• This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties may be added or changed as business needs evolve.

Agfinity has a competitive benefits package including Health, Dental, Vision, Pension Retirement Plan, 401(k) Match Plan, Paid Time Off, Clothing Allowance and Life and Disability coverage for those who may qualify.

Agfinity is looking for values of honesty, integrity, lifelong learning, and working hard and working smart, and being kind and courteous.

A post offer pre-employment background check and drug screen are required.

We are an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.