Accreditation Coordinator (Coordinator II - CPPW)

City of Portland; Portland (OR); Hybrid; USD 70,000 - 95,000; Full time

Job summary

The City of Portland is seeking a Coordinator in Maintenance Operations who will plan, schedule, and coordinate a large workload across divisions. You will manage work orders, track progress, and ensure timely responses in emergent events.

This role emphasizes strong communication with internal partners and a commitment to safety. You will support program strategies, maintain records of labor and materials, and help develop quarterly plans with supervisors, all while upholding City goals and

Qualifications

• Knowledge of public works service areas.
• Ability to exercise independent judgement and take initiative within procedures.
• Experience providing responsive customer service to diverse stakeholders.
• Experience using multiple database systems and business apps (MS Office 365, specialized work order/asset management software, online ticketing).
• Clear written and verbal communication with concise reports and correspondence.

Responsibilities

• Coordinate planning and scheduling for division work programs to ensure efficient work orders.
• Organize and track work plans, communicate with stakeholders, identify corrective actions.
• Support and implement strategies for moderate to complex programs and projects.
• Provide high quality customer service to partners across PBOT, BES, Water, Parks, Fire & Rescue, the Mayor's Office, and internal teams.
• Work with Supervisors to develop quarterly work plans and ensure timely approval of work orders.
• Maintain accurate records of labor, materials, and work order updates.
• Collaborate with teams to find creative solutions aligned with City goals.
• Promote safety and professionalism in all activities.
• Lead coordination for APWA Accreditation including SOPs and documentation.

Skills

Decision maker

Organized

Problem solver

Authentic

Dedicated

Team player

MS Office 365

Zendesk

TrackIT

Tools

MS Office 365

Zendesk

TrackIT

Job description

Job Appointment

Limited Duration

Work Schedule

Monday - Thursday, 6AM-3:30PM, alternating Friday's off, working Friday 6AM-2:30PM

Work Location

In person, Maintenance Operations 2929 N Kerby Ave, Portland. Hybrid schedule option upon successfully passing 9-month probationary period. Remote work must be performed within Oregon or Washington.

Benefits

Please check our benefits tab for an overview of benefit for this position

Language Pay Premium Eligible

This position is or may be eligible for Language Pay Differential qualifying employees (Classifications identified as eligible use “This Position is”, all other classifications use “This position may be”. This must be included on all announcements.)

Union Representation

City of Portland Professional Workers Union, CPPW. To view this labor agreement.

Positions Summary

Coordinators are an essential part of the Maintenance Operations Divisions. These positions are key to planning, scheduling, and coordinating a large volume of the divisions' dynamic workload. They utilize task and resource management to prioritize and shift work efforts accordingly in response to unplanned changes in daily, weekly, and monthly work plans. This position is considered essential and may have to report, in person, during emergent events.

What you'll get to do:

• Coordinate planning and scheduling for division work programs, ensuring work orders move efficiently and issues are addressed quickly.
• Organize and track work plans, communicate with stakeholders, and identify opportunities for corrective action.
• Support and implement strategies for moderate to complex programs and projects.
• Provide high quality customer service to partners across PBOT, BES, Water, Parks, Fire & Rescue, the Mayor's Office, and internal Maintenance Operations teams.
• Work with Supervisors to develop quarterly work plans, set priorities, and ensure timely approval and closure of work orders.
• Maintain accurate records of labor, materials, and work order updates.
• Collaborate with teams to find creative solutions that support City goals.
• Promote a culture of safety and professionalism in all work activities.
• Lead coordination for PBOT's American Public Works Association (APWA) Accreditation, including writing SOPs, gathering information from SMEs, conducting research, and managing documentation.
• Manage APWA accreditation software, updating and submitting documents, tracking requirements, and monitoring progress. Support efforts in collaboration with various Public Works Service Area Bureaus.
• Schedule and coordinate meetings, connect project participants with needed resources, and support agenda development.

Who you are:

• Decision Maker: You are a strong decision maker, able to arrive at independent decisions to authorize and coordinate the prioritization of work.
• Organized: You have a keen attention to detail, providing a high level of resource management while maintaining accurate records, an aptitude for continuous improvement, and you excel at change management. You've demonstrated the ability to remain flexible, agile, and calm in a high-paced environment that relies on quick and stable decision-making.
• Problem Solver: You can identify problems early and value collaboration. You utilize active listening, effective communication, and facilitation skills in working with others to find resolutions.
• Authentic: You treat community members, co-workers, and employees with respect and are accountable.
• Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed.
• Team Player: An outgoing professional who values building trust, partnerships, and relationships to accomplish objectives more effectively for the team.

Operations Division

This section of the Operations Division performs street sweeping, vegetation management, removal of debris blocking the right-of-way, brush cutting, bike lane cleaning, leaf season and anti-icing program, greenspace management, and traffic island maintenance. Programs vary based on weather seasonality.

Street Systems Division

With approximately 100 employees, the team provides essential maintenance and repair services for the City's 4,800 miles of roadways. The division is responsible for a variety of roadway programs, such as large paving projects to filling potholes. We collaborate with various Public Works Service Area Bureaus paving back their water/sewer/storm trenches. In addition, the division is integral to operationalizing small capital safety projects and supporting the ADA curb ramp program.

About the Bureau

The Portland Bureau of Transportation is a community partner in shaping a livable city. We plan, build, manage, and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving. For more information about the Portland Bureau of Transportation, please visit

Have a question?

Terrol Johnson, Senior Recruiter

Bureau of Human Resources

[e-mail]

Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training and/or experience, meets each of the following minimum qualifications:

1. Knowledge of public works service areas, specifically maintenance operations.
2. Skill exercising independent judgement, problem-solve, and take initiative within established procedures and guidelines.
3. Experienceproviding responsive customer service and communication to a variety of technical and non-technical stakeholders with minimal supervision.
4. Experienceutilizing multiple database systems, including standard business applications e.g., MS Office 365, specialized software for work order/asset management, and online ticket reporting software (Zendesk, TrackIT).
5. Ability to communicate clearly and effectively in writing and verbally, including preparing concise, well-organized reports, correspondence, and other documents.

Applicant must also possess:

• A valid driver's license and acceptable driving record (required for site visits, project oversight)

Although Not Required, you may have:

• Completed Incident Command System (ICS) 100, 200 and 700 FEMA courses.

STEP 1: Apply online between September 14 2026, and September 21 2026

Required Application Materials:

• Resume
• Answers to Supplemental Questions

Optional Application Materials:

• Veteran's Preference documents (e.g., DD214-Member 4, VA Benefit Letter) must be submitted by the closing date.
• Update: As of March 3, 2025, if you have already submitted veteran documents and qualified for preference, you do not need to resubmit them for future recruitments.
• To update or remove veteran preference for this recruitment or from your profile, contact the recruiter listed in the job announcement.

Application Tips:

• Your answers to the Supplemental Questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflect your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your answers to the supplemental questions..
• Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law, your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid, regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
• Do not attach any additional documents.
• Please note that all completed applications for this position must be submitted no later than the closing date and time of this recruitment.

Step 2: Minimum Qualification Evaluation: Week of September 2 2026

• An evaluation of each applicant's training, paid and unpaid experience, as demonstrated in their answers to supplemental questions and resume, weighted 100%.
• Your answers to the supplemental questions and résumé will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation results. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required before establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of September 28 2026

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): TBD

• Hiring bureau will review and select candidates for an interview.

Step 5: Offer of Employment: TBD

Step 6: Start Date:

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations

An Equal Opportunity Employer