Accounts Receivable Technician- Student Accounts & Offset

Wake Technical Community College; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Wake Technical Community College in Raleigh, NC, seeks a Technician 5 to manage and track student receivables, including collaboration with the college's debt collection agency and placing holds for fines and international fees.

The role supports payment plans, communicates with the NC Dept. of Revenue, and assists with 1098-T questions. Strong MS Excel and customer service are essential in a fast-paced office environment.

Qualifications

• Associate degree required in accounting or business-related field.
• Three years experience in accounting or an equivalent combination of education and experience preferred.
• Proficiency in MS Excel and strong communication skills required.

Responsibilities

• This position manages and tracks student receivables.
• Coordinates with Williams & Fudge, the College's debt collection agency, on student receivables.
• Adds holds to student accounts for library fines, lost geology kits, and international application fees.
• Analyzes student accounts for set-off debt and communicates this information to the NC Dept. of Revenue and the students, and places set-off holds on the student accounts.
• Removes fee charges for CCP students and removes charges from other students based on student account research requested from the VP of Finance.
• Evaluates and works with students to establish payment plans and ensures those agreements are being followed; analyzes the payment plan website and student refund banking website for any potential student account issues and troubleshooting, evaluates daily for payments made by students from previous day, and removes holds and notifies collections as necessary.
• Generates and prepares aged AR Balance Report for Continuing Education.
• Assists students with tax form 1098-T questions as needed.
• Serves as a back up cashier as needed

Skills

Written and verbal communication

Customer service

Interpersonal skills

Accuracy

Education

Associate Degree in Accounting or Business-related field

Tools

MS Excel

Job description

Pay Grade: Technician 5

This position manages and tracks student receivables.

• Works with Williams & Fudge, the College's debt collection agency, on student receivables
• Adds holds to student accounts for library fines, lost geology kits, and international application fees
• Analyzes student accounts for set-off debt and communicates this information to the NC Dept. of Revenue and the students, and places set-off holds on the student accounts
• Removes fee charges for Career & College Promise (CCP) students and removing charges from other students based on student account research requested from the VP of Finance
• Evaluates and works with students to establish payment plans and ensures those agreements are being followed; analyzes the payment plan website and student refund banking website for any potential student account issues and troubleshooting, evaluates daily for payments made by students from previous day, and removes holds and notifies collections as necessary

Generates and prepares aged AR Balance Report for Continuing Education

Assists students with tax form 1098-T questions as needed

Serves as a back up cashier as needed

Knowledge, Skills & Abilities

• Intermediate skills in MS Excel
• Excellent written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to work with a high degree of accuracy in a fast-paced office environment

Requirements

• Associate Degree in Accounting or a Business-related field
• Three years experience in accounting or an equivalent combination of education and experience