Accounts Receivable Specialist, Credit and Collections

VSP Vision Care; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

VSP Vision Care seeks an Accounts Receivable professional to manage customer inquiries, billing, and collections. The ideal candidate will possess analytical and problem-solving skills, communicate effectively, and have 1-2 years of relevant experience in this domain. Join a favorable work environment with competitive compensation.

Qualifications

• Solid understanding of basic accounting principles.
• Ability to operate multiple systems for support.
• Clean credit history as per credit report.

Responsibilities

• Act as primary contact for complex inquiries regarding Accounts Receivable.
• Perform billing, cash application, and reconciliation tasks efficiently.
• Prepare timely billing and reconciliation reports.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Time management skills

Education

1-2 years of Accounts Service or Banking/Accounts Receivable experience

Tools

SAP

Job description

With supervision in a distributed workforce environment, provide Accounts Receivable services and respond to customer inquiries for all Lines of Business supported. Provide excellent service and support in cash application, account reconciliation, analysis, problem resolution, and related tasks as needed.

Responsibilities

1. Act as the primary point of contact for complex inquiries from customers and business partners regarding Accounts Receivable and Collections.
2. Assess customer requirements, provide education on capabilities, and collaborate with the account team to recommend structures, memberships, and billing options to support customer needs.
3. Perform Accounts Receivable activities such as billing, cash application, and reconciliation accurately and efficiently.
4. Use a data-driven approach with good judgment to resolve payment issues and billing disputes.
5. Support collection activities for past due accounts based on established triggers.
6. Coordinate with customers, Sales, Management, and other key partners to resolve billing disputes, negotiate payment arrangements, or determine next steps.
7. Prepare timely and accurate billing and reconciliation reports as needed.
8. Participate in customer meetings and collaborate with business partners to address billing issues and resolve concerns, thereby retaining the business.
9. Maintain data integrity of confidential information, adhere to security policies, company policies, internal controls, and procedures.
10. Assist in onboarding and mentoring new teammates and adapt to support business needs as required.

Job Specifications

• Typically has 1-2 years of Accounts Service or Banking/Accounts Receivable experience or equivalent.
• Solid understanding of basic accounting principles; familiarity with SAP preferred.
• Strong math, analytical, and problem-solving skills with attention to detail.
• Effective communication skills for telephone service and professional correspondence, with proper grammar and punctuation.
• Ability to operate multiple systems to support customers and business partners.
• Strong organization and time management skills to prioritize tasks and handle high inquiry volume.
• Availability to work within the full range of division hours.
• Clean credit history as reported by credit report.

Working Conditions

The work environment is generally favorable with adequate lighting and temperature. No hazardous or unpleasant conditions are expected.

This description provides a general overview of the work performed and is not an exhaustive list of duties, responsibilities, or qualifications.

#LI-VISIONCARE

Compensation

Salary ranges from $15.75 to $22.58, with actual pay based on experience and other factors. Compensation may include bonuses and commissions. For more information on VSP Vision benefits, click here.

VSP Vision is an equal opportunity employer and maintains a drug-free workplace with pre-employment testing.

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