Accounts Receivable Specialist (Collections)

Raymond Handling Concepts; Reno (NV); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401k with company match

Paid time off

Job summary

Raymond West in Reno, NV is seeking an Accounts Receivable Collector responsible for contacting customers, reducing past due balances, and following a documented collection process using Billtrust.

This role requires 1 year of related experience, strong communication, proficiency with Microsoft Office, and the ability to handle 35–50 calls/e-mails daily. You will collaborate with managers to resolve disputes and maintain accurate records.

Qualifications

• Strong written and verbal communication required.
• Proficient with Microsoft Office and data entry.
• Knowledge of accounts receivable processes and collections.
• Ability to work with minimal supervision and meet targets.

Responsibilities

• Contact customers to determine reasons for past due payments.
• Work from the Billtrust platform to reduce past due balances.
• Record and review customer financial statuses and collection actions.
• Maintain accurate records in the company database and follow the collection process.
• Meet with accounts past due and report status.

Skills

Excellent communication

Organizational time management

Microsoft Office Suite

Accounts receivable process

Billtrust platform

Data entry accuracy

Phone and email handling

Education

1 year related experience

Tools

Billtrust

CRM software

Job description

Duties and Responsibilities:

Primary duties and responsibilities will vary with the specific position. Typical responsibilities are listed below. This list is not inclusive.

Collections

• Contact customers by telephone or e-mail and determine the reason for past due payment
• Work from Billtrust platform to reduce past due balances
• Reviews Billtrust to ascertain the status of collections and outstanding balances.
• Records information about the financial status of customers and status of collection efforts.
• Review the status of delinquent accounts and initiates collection action by contacting each account according to due date.
• Communicate immediately any credit risks or bad debt information to manager upon discovery
• Ensure unapplied credits are identified on a timely basis and are cleared against outstanding receivable balances as deemed appropriate by customer.
• Record information about financial status of customers and status of collection efforts
• Initiates appropriate follow-up action on mail returned as undeliverable.
• Participate in Account Past Due Meetings and report status of all delinquent accounts assigned.
• Process Credit Card transactions.
• Perform other specific duties and projects as assigned by Manager.
• Make customers follow up calls and create a schedule to follow up on past due accounts as designated by the Billtrust platform.
• Send customer required statements to customers and maintain account status.
• Responsible for working through all assigned accounts utilizing company accounting system, Billtrust
• Required to notify manager of any customer disputes within 24 hours and work towards resolving issue the internal company process.
• Responsible for handling customer calls and assisting customers with collection questions,
• Enter customer information into the company database and follow department collection process

Required Skills/Abilities:

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Must have a full understanding of the Accounts Receivable process.
• Must have strong reconciliation skills.
• Must be able to manage a high volume of customer calls daily & e-mails (35-50 calls/e-mails per day)
• Must be able to follow the documented Collection Process with minimal supervision.
• Ability to manage time efficiently.
• Ability to be assertive and professional.
• Ability to maintain records and files in an organized manner
• Able to operate a calculator.
• Familiarity with clerical practices, office procedures and automated equipment.
• Ability to perform computations with reasonable speed and accuracy.
• Present a clean, neat appearance, mature and responsible.
• Maintain an organized and tidy work area.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Self-confident and able to work with minimum supervision.
• Willing to comply with employee handbook.

Education/Experience:

Minimum Education and Experience: Determined by position

• 1-year minimum related experience and/or training; or equivalent combination of education and experience.

Travel Requirement:

• None

Physical Requirements:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position is desk bound and work is performed in an office
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

Pay Range

• The hourly range for this position is $25.00 - $28.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company. This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.