Accounts Receivable Specialist

Serena & Lily; United States; On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

PTO 21 days

Job summary

Serena & Lily is seeking an Accounts Receivable Specialist to join the accounting team. This role oversees the full AR cycle, including invoicing, collections, and cash application.

You will drive process improvements and partner with Customer Service and IT to ensure accurate invoicing and robust cash collections while maintaining excellent customer experience. Ideal candidate has a Bachelor’s in Accounting or related field with 5–7+ years AR experience, strong Excel and NetSuite skills, and a

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 5-7+ years of progressive accounts receivable experience.
• Strong proficiency with ERP systems; NetSuite preferred.
• Advanced Excel skills (pivot tables, VLOOKUPs, data analysis).
• Experience with high-volume retail environments.

Responsibilities

• Manage end-to-end AR processes including invoicing, cash application, collections, and dispute resolution.
• Monitor accounts receivable and ensure timely collections and cash posting.
• Collaborate with Customer Service and IT teams to improve invoicing accuracy and cash flow.
• Prepare monthly AR metrics and assist cash forecast reporting.
• Ensure internal controls and audit requirements are followed.

Skills

ERP systems

Advanced Excel

Credit risk analysis

Customer relationships

Analytical thinking

Education

Bachelor's degree in Accounting/Finance/Business

Tools

NetSuite

Job description

Serena & Lily is seeking as Accounts Receivable Specialist to join the accounting team. The Accounts Receivable (AR) Specialist is responsible for overseeing the full cycle of the accounts receivable function, ensuring timely and accurate billing, collections, and cash application. This role will drive continuous process improvements and partner cross-functionally with the Customer Service and IT teams to ensure continued accuracy in invoicing and cash collections while maintaining an enhanced customer experience.

Responsibilities:

AR Operations & Oversight

• Manage end-to-end AR processes including invoicing, cash application, collections, and dispute resolution.
• Ensure timely collections and recording of funds from credit card companies and application to customers' accounts
• Monitor customer accounts receivable / accounts pending payment to ensure timely collection from customers and proactively elevate high risk accounts to Manager/Controller.
• Oversee customer accounts receivable, including customer deposit accounts, and resolve discrepancies promptly.
• Prepare month-end reconciliations ensuring all customer-related accounts are reconciled, and allowance for doubtful debt is adequate, booking journal entries as needed

Collections & Customer Relations

• Lead cash collections, ensuring daily recording of cash
• Identify and manage orders where payments may not have been collected prior to shipment, ensuring timely collections
• Communicate with customers using Gladly to resolve any billing or payments issues, while maintaining a positive and professional customer relationship.
• Partner with the Customer Service Team to resolve issues with customer orders.

Reporting & Process Improvement

• Prepare monthly AR metrics and help with cash forecast reports.
• Identify and implement process improvements to increase efficiency and reduce errors.
• Collaborate with IT/Finance systems teams on ERP enhancements related to AR workflows.
• Ensure compliance with internal controls, audit requirements, and company policies.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 5-7+ years of progressive accounts receivable experience
• Strong proficiency with ERP systems, NetSuite preferred.
• Advanced Excel skills (pivot tables, VLOOKUPs, data analysis).
• Demonstrated ability to manage collections while preserving customer relationships.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical and problem-solving abilities with high attention to detail.
• Experience with high-volume retail environments.
• Familiarity with credit risk analysis and credit reporting tools.

Compensation

• $100-120k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily's benefits. Employees can enroll in our company's 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.