Accounts Receivable Specialist

arrivelogistics.com; United States; Sur place; USD 45 000 - 70 000; Plein temps

Avantages offerts par ce poste

Employee referral bonus program

Relocation assistance

Competitive compensation packages

Excellent benefits

Matching 401(k) plan

Two floating holidays in your first年

Résumé du poste

Arrive Logistics is seeking a Customer Relations Specialist to manage delivery-to-cash for assigned accounts. You will serve as the primary contact for the RevGen team and customers, ensuring accurate invoicing, timely payments, and resolution of billing discrepancies.

You will monitor key reports, analyze data, and drive process improvements to support operational efficiency and customer satisfaction. The role partners with operations, sales, and cash apps to handle load building, EDI,

Qualifications

• 0-1 year experience in a customer operations role.
• Industry experience preferred.
• Strong Excel skills including VLOOKUP and pivot tables.
• Excellent written and verbal communication.
• Able to work independently and in a team.
• Highly organized with strong time management and accuracy.

Responsabilités

• Manage delivery-to-cash functions for assigned accounts.
• Serve as primary contact for customers and RevGen team.
• Ensure accurate invoicing, timely payments, and resolve billing issues.
• Monitor reports, analyze data, and drive process improvements.
• Oversee onboarding and invoicing, including terms and payments.
• Support load building, EDI accuracy, and accessorial management.
• Collaborate with sales, operations, and cash applications teams.
• Analyze account health and address aging and write-offs.

Connaissances

Customer operations

Communication skills

Negotiation

Time management

Attention to detail

Adaptability

Formation

Bachelor's degree

Outils

Oracle NetSuite

Microsoft Excel

Description du poste

• The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts
• Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies
• The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction
• Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication
• Financial Operations Support: Provide guidance to internal teams on upstream operational processes, including load building, EDI, accessorial management, and credit. Lead projects and process improvement initiatives that make these functions efficient and accurate
• Customer Onboarding: Own the financial and invoicing portion of onboarding. Ensure the CRM and internal SOPs capture invoicing requirements, accessorial reimbursement process, external system access, net terms, payment methods, customer contacts, and paperwork requirements. Monitor invoices for successful generation and troubleshoot as needed
• Invoicing Operations: Manage end-to-end invoicing, including document collection, invoice uploads, billing methods, and timely submission, ensuring accuracy and compliance with each customer’s requirements
• Uninvoiced Revenue and Invoicing Failures: Monitor uninvoiced loads and invoice rejections, identify root causes, and resolve them quickly to keep revenue moving
• Load Building and EDI Accuracy: Partner with operations and internal sales teams to ensure loads are built correctly, required paperwork is captured, and EDI transmissions meet customer specifications
• Accessorial Management: Analyze accessorial charges, secure required approvals, and ensure charges are billed accurately and timely
• Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks. Collaborate on collection initiatives and process improvements leading to more streamlined collection efforts
• Reporting and Process Analysis: Monitor key operational reports, analyze customer-level trends, and recommend process improvements to internal and external teams
• Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing, load-building, and customer-specific requirements
• Cross-Team Collaboration: Partner with internal teams to resolve issues related to cash allocation, write-offs, etc
• Payment Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, and unapplied cash in collaboration with BizDev and Cash Application teams
• Account Health: Maintain accurate notes on account status, follow up on past-due balances as needed, and meet aging targets by addressing the operational issues that cause payment delays

Benefits

• Employee referral bonus program
• Relocation assistance no matter where you’re moving from
• Competitive compensation packages
• Excellent benefits
• Matching 401(k) plan
• Two floating holidays in your first year
• Professional development tools
• Leadership development programs

0-1 years experience in a customer operations roleIndustry experience requiredSelf-starter with ability to work independently and as a teamOracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on ExcelExpert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is requiredExcellent written and verbal communication skillsMaturity to work effectively in negotiation discussions with customer and sales repsAbility to handle a heavy workload and adaptability to work in fast paced environmentBachelor’s Degree requiredHighly organized with excellent time management skills and a high degree of accuracy and attention to detail