Accounts Receivable Specialist

HR Solutions; Lititz (Lancaster County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

HR Solutions in Lititz is seeking anAccounts Receivable role focused on managing overdue invoices, resolving payment disputes, and building strong customer relationships. You will engage customers by phone and email while driving AR process improvements and AI-driven solutions to modernize receivables operations.

Ideal candidates have 1–3 years in AR/collections or related finance, with hands-on experience in customer portfolios, billing reconciliation, and adopting automation tools.

Qualifications

• 1–3 years of accounts receivable, collections, credit, cash application, or related finance experience preferred.
• Hands-on experience managing customer portfolios, collecting outstanding balances, resolving payment disputes, and building strong customer relationships.
• Experience supporting change management initiatives, AR transformation efforts, and adoption of automation/AI-driven solutions.
• Adaptable, continuous improvement-minded, and excited to help shape a modern, technology-enabled AR organization.

Responsibilities

• Manage collection tasks for overdue invoices using independent judgment.
• Establish and update customer records and reconcile accounts for accurate payment application.
• Negotiate and formalize payment plans with customers as needed.
• Coordinate collection procedures with divisional leaders and drive process improvements.
• Provide timely, professional responses to customer inquiries and maintain reporting tools.
• Collaborate with team members on transactional matters and support additional tasks.

Skills

Accounts receivable

Communication

Process improvement

Excel

Power BI

Education

No degree required

Tools

Power BI

Automation tools

Job description

In this role, you will partner with customers and internal teams to manage accounts receivable, resolve payment issues, reduce aging balances, and build strong customer relationships. You'll engage with customers regularly through phone calls and emails. Beyond daily AR activities, you'll help drive process improvements and the adoption of AI-powered solutions as we modernize and strengthen our receivables operations.

This is an excellent opportunity for professionals with AR, collections, credit, or customer account management experience who enjoy problem-solving, continuous improvement, and making a meaningful impact in a growing organization.

WHY JOIN US?

• Be part of a growing company investing in people, technology, and innovation.
• Help shape the future of Accounts Receivable through process improvement and AI initiatives.
• Collaborate with teams across the organization.
• Enjoy opportunities for professional growth and career advancement.

The AR Team is in office 2 days/ week.

To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Manage collection tasks for overdue invoices, employing independent judgment for optimal actions.
• Establish and update customer records.
• Reconcile customer accounts to ensure accurate payment application and billing.
• Suggest required modifications to customer accounts.
• Partner with divisional leaders to coordinate collection procedures, address billing concerns, and drive process enhancement initiatives.
• Provide timely and professional responses to customer inquiries.
• Maintain and distribute reporting tools for management, offering insights into collection progress and activities.
• Negotiate and formalize payment plans with customers as necessary.
• Advocate, initiate, and respond to legal measures for accounts as required, including cases involving bankruptcy.
• Collaborate with various team members on various transactional matters.
• Support additional tasks and assignments as delegated.

PHYSICAL REQUIREMENTS

• Work is performed while sitting/standing and interfacing with a personal computer.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires occasional bending, squatting, crawling, climbing, and reaching.
• Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Qualifications

EXPERIENCE

• 1-3 years of accounts receivable, collections, credit, cash application, or related finance experience is preferred.
• We are seeking candidates with hands-on experience managing customer portfolios, collecting outstanding balances, resolving payment disputes, and building strong customer relationships.
• Experience supporting change management initiatives, AR transformation efforts, process improvement projects, and the adoption of new tools and technologies, including automation and AI-driven solutions, is highly desirable.
• Successful candidates will be adaptable, continuous improvement-minded, and excited to help shape the future of a modern, technology-enabled Accounts Receivable organization.

EDUCATION

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

DESIRED TRAITS & SKILLS

• Strong analytical skills with a proactive, solutions-oriented problem-solving approach.
• Excellent organizational and communication skills, both verbal and written.
• Customer-focused mindset with a demonstrated commitment to delivering high-quality service.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Ability to effectively prioritize and multitask while maintaining attention to detail.
• Proficiency in Microsoft Office required, with a strong emphasis on Excel (Outlook, Word, Excel, and PowerPoint).
• Experience with Excel functions such as VLOOKUPs and Pivot Tables, and exposure to Power BI, is highly beneficial.