Accounts Receivable Representative

Loffler Companies; Saint Louis Park (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K with Employer Match

Paid Time Off

Tuition Reimbursement

Life Insurance and Disability

Job summary

Loffler Companies is seeking an Accounts Receivable Representative to manage delinquent client accounts and resolve invoicing issues with a focus on customer satisfaction.

You will contact clients, negotiate payment plans, and work with internal teams to ensure accurate billing and timely resolution of disputes, while upholding our service standards.

Qualifications

• Associate degree or equivalent from a two-year college or technical school.
• Ability to manage conflict to a mutually beneficial resolution.
• Strong attention to detail and follow-through skills.
• Customer service orientation.

Responsibilities

• Collect and resolve delinquent client accounts and reimbursements.
• Contact clients to arrange payment and follow up on past due invoices.
• Resolve billing disputes and discrepancies with client accounts.
• Provide timely follow-up and maintain relationships with internal and external clients.
• Prepare credit, adjustment, or refund documentation for resolution of accounts.

Skills

Customer service

Communication

Attention to detail

Microsoft Word

Microsoft Excel

Microsoft Outlook

Problem solving

Client relations

Education

Associate degree or equivalent

5+ years related experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you ready to take charge of your financial career? Join our team as an Accounts Receivable Representative and become a crucial player in helping our company achieve its financial goals. As the primary point of contact for delinquent client accounts, you will utilize your exceptional customer service skills and tenacity to collect payments and resolve invoicing issues. Your ability to navigate through challenging situations, provide timely follow-up, and foster strong relationships will be key to your success. If you are a goal-oriented team player with a knack for problem-solving and a passion for customer satisfaction, this opportunity is perfect for you. Join us and make a positive impact on our bottom line while advancing your own career journey.Don't miss out on this exciting opportunity!

Position Summary

Responsible for the collection and resolution of delinquent client accounts. Work with clients to resolve invoicing issues or arranging payment for past due invoices. Provide a high level of customer service and assist in resolving problem accounts and client complaints. Interface with internal and external clients.

Essential Duties and Responsibilities

All areas of responsibility listed below are essential to the satisfactory performance of this position, with reasonable accommodation, if necessary. Any non-essential functions are assumed to be included in "other related duties as assigned":

• Review aging reports and initiate calls to clients with past due balances to arrange for payment.
• Resolve client disputes and research account discrepancies.
• Manage A/R accounts by minimizing the dollars over 60 days.
• Resolve billing issues that have resulted in delinquent payment.
• Provide timely follow-up with clients when expected payment has not been received.
• Establish and maintain excellent working relationships with internal and external clients.
• Prepare credit, adjustment, or customer refund documentation for account resolution.
• Examine credit reports for extending credit to new clients.
• Escalate difficult collection situations to management promptly.
• Responsible for understanding, staying updated on, and abiding by the Employee Handbook as written.
• Other related duties as assigned.

Qualifications/Requirements

• Minimum of threedays in office.
• Ability to work with minimal supervision.
• Works well under pressure and achieves deadlines and goals.
• Effective communication skills.
• Ability to work with detailed information accurately.
• Basic proficiency with Microsoft Word, Excel, Outlook, and software.
• Strong communications skills, including both written and oral and includes interpersonal, customer interface, professionalism, and maturity.
• Strong organization & planning skills, including organized and administrative skills.

Education/Experience

• Associate degree or equivalent from a two-year college or technical school or 5 years or more related experience and/or training, or equivalent combination of education and experience.
• Ability to manage conflict to a mutually beneficial resolution.
• Ability to set goals and achieve them on a regular basis.
• Strong attention to detail and follow-through skills.
• Customer service orientation.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Work Conditions

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually minimal.
• For information on the physical demands of this job, see Human Resources.

The posted range for this position represents a good faith estimate of the minimum and maximum starting compensation for this role. In addition to the base salary, we offer a comprehensive benefits package that includes health and dental insurance, retirement plans, and paid time off.

Why Work for Us?

• Top Workplace
• Career Advancement
• Employer Paid Life Insurance and Disability
• Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
• Benefits Package including FSA, Medical, Dental, and Vision
• 401K with Employer Match
• Tuition Reimbursement

Loffler Core Values

What Defines our Culture.

• Positive Attitude:Be Part of the Solution. Put Extra Effort in All You Do. Everything You Do Matters. Be a Team Player.
• Integrity:Live the Mission. Be Honest. Deliver on Commitments. Do What is Right.
• Innovation:Be a Visionary. Welcome New Ideas. Work Smarter.
• Customer First Focus:Exceed Expectations. Delight Our Clients. Bring Value Every Day. Always Do a Good Job.
• Professionalism:Commit to Excellence. Learn & Improve. Looks and Words Matters. Best in Industry; Field Expert.
• Drive for Results:Performance-Orientated. Hard-Working. Refuse to Lose. Accountable.

Loffler Companies is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace.