Accounts Receivable Ops Lead: Cash Flow & Collections

Electrolux Home Products, Inc.; Charlotte (NC); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Relocation package

Medical, dental, vision, and life保险

401(k) with company contribution

Tuition reimbursement

Employee discounts

Job summary

Electrolux Home Products, Inc. is seeking an Accounts Receivable Manager to lead AR operations for Major Appliances across the U.S. and Canada.

The role focuses on collections, deductions, and cash application support while driving cash flow, NOWC, and customer service excellence. The position requires hands-on analytics, strong relationship management, and the ability to partner cross-functionally to improve Order-to-Cash performance.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration or related field is required.
• 5+ years in Accounts Receivable, Collections, Credit, or Order-to-Cash.
• 2+ years of leadership or supervisory experience.
• Experience in Shared Services or Global Business Services environment.
• Strong analytical and process improvement experience.
• Advanced Excel skills (PivotTables, VLOOKUP/XLOOKUP).
• Experience with SAP and HighRadius preferred.

Responsibilities

• Lead Accounts Receivable activities for Major Appliances across the U.S. and Canada, including Collections, Deductions Management, and support to Cash Application process.
• Manage daily AR operations to ensure timely collection of receivables and resolution of customer disputes.
• Partner with GFSS teams or BPO to ensure collection, deduction, and cash application activities are executed effectively and in accordance with service level expectations.
• Serve as the primary escalation point for complex customer issues, collection challenges, and deduction disputes.
• Monitor customer payment behavior and implement strategies to improve collection performance and reduce aging.
• Continually review collection practices and processes to improve working capital performance and reduce delinquent accounts.
• Analyze past due accounts and coordinate collection efforts through customer communication and cross-functional collaboration.
• Review customer accounts for skipped, short-paid, disputed, or misapplied payments and drive timely resolution.
• Review and manage orders on credit hold and coordinate with Credit, Sales, Billing, and Customer Service teams to support timely order releases within delegated authority.
• Ensure customer accounts are reconciled and maintained in compliance with company controls and policies.
• Develop strong relationships with Sales, Commercial Finance, Credit, Logistics, Operations, Accounting, Pricing, Returns, and Customer Service teams.
• Proactively communicate risks related to past due balances, deductions, disputes, and order blocks.
• Partner with Sales and Commercial teams to resolve customer concerns while balancing risk management and business objectives.
• Support initiatives that improve customer experience and strengthen the overall Order-to-Cash process.
• Promote collaboration and accountability across all stakeholders involved in receivables management.
• Monitor and drive performance against AR metrics (DSO, Past Due, Deduction Aging, Collection Effectiveness, Dispute Resolution Cycle Time, Cash Application Accuracy).
• Conduct regular aging reviews and establish action plans to address collection and deduction challenges.
• Identify process improvement opportunities and lead initiatives to enhance efficiency, controls, and customer experience.
• Utilize HighRadius, SAP, and other systems to improve collections performance and account visibility.
• Support implementation of best practices with Global Process Owners and Shared Services.
• Lead or participate in special projects and cross-functional initiatives as needed.
• Ensure compliance with company policies, internal controls, customer terms, and delegated authority.

Skills

Accounts Receivable

Collections

Deductions Management

Cash Application

Order-to-Cash

Leadership

Data Analysis

SAP

HighRadius

ERP Systems

Education

Bachelor's Degree

Finance/Accounting

Tools

SAP

HighRadius

Excel

PowerPoint

ERP Systems

Job description

Electrolux Home Products, Inc. is seeking an Accounts Receivable Manager to lead AR operations for Major Appliances across the U.S. and Canada.

The role focuses on collections, deductions, and cash application support while driving cash flow, NOWC, and customer service excellence. The position requires hands-on analytics, strong relationship management, and the ability to partner cross-functionally to improve Order-to-Cash performance.