Accounts Receivable & Customer Service Associate

Dickerson Transportation Group; Kosciusko (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Dickerson Petroleum, Inc. in Kosciusko, MS is seeking an Accounts Receivable & Customer Service Associate to manage credit card servicing and AR support.

The role involves handling customer setup through collections, greeting visitors, and answering and directing calls in a busy office environment. The ideal candidate will have a high school diploma, 2+ years in an office setting, and proficiency with billing/accounting systems and Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Two or more years of office experience.
• Proficient with billing or accounting systems and Microsoft Office suite.

Responsibilities

• Manage CFN and other company cards, issue replacements.
• Answer questions and resolve card issues.
• Produce and send customer statements; post receipts.
• Gather and update customer account information.
• Assist with credit applications by sending inquiries, including D&B reports.
• Set up new customers and locations in PDI.
• Manage house accounts; posting and collections.
• Prepare monthly statements and AR reports.
• Resolve billing and payment discrepancies.

Skills

Customer service

Communication

Time management

Microsoft Word

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Job Details: Job Location: Kosciusko, MS 39090, Position Type: Full Time, Education Level: High School, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, At Dickerson Petroleum, Inc. we are a growing, privately owned company operating in Mississippi with a commitment to keep our customers and communities going! We will do this by focusing on solutions, maintaining commitment to our people and customers, and ensuring on-time delivery of goods and services. Our customers refuel with us through a fresh cup of coffee, a hot meal, clean restrooms, and quality fuel!

Position Summary

The Accounts Receivable & Customer Service Associate manages the Company's credit card servicing function and supports trade accounts receivable by providing detail-oriented customer service from customer setup through collections. This position also answers and directs customer calls and greets and assists visitors.

Essential Duties & Responsibilities

• Responsible for all CFN and the Company's other internally managed cards, issues new and replacement cards.
• Answers questions and resolves customer card issues.
• Produces and sends statements to customers, posts customer receipts.
• Gathers, enters, and updates information for customer accounts.
• Assists with customer credit applications by sending credit inquiries, including D&B reports.
• Sets up new customers and locations in PDI.
• Assists with management of house account charges, posting, and collections.
• Prepares and processes monthly customer statements and accounts receivable reports.
• Resolves billing and payment discrepancies, files billed paperwork and posts customers payments.
• Assists customers with portal setup, questions, and navigating the customer portal.
• Answers phones, greets customers upon arrival, and meets company customer service standards.
• Maintains a clean, healthy, and stocked work environment according to company standards.
• Supports internal customers by maintaining office supplies, inventory, and mail pickup and distribution.
• Makes daily bank deposits and performs other related or administrative duties as assigned.

Qualifications: Core Competencies

• Maintains a professional appearance and presence.
• Demonstrates excellent customer service skills.
• Uses good verbal communication and active listening skills.
• Demonstrates a service-oriented approach by being willing to help others and anticipate customer needs.
• Demonstrates knowledge of the Company's products, services, and customer-related policies.
• Concentrates efforts on important priorities and attends to a broad range of activities.
• Values time and uses it effectively and efficiently.
• Pursues responsibilities with energy, drive, and a results-oriented approach.

Required Qualifications

• High school diploma or equivalent.
• Two or more years of experience in an office setting.
• Computer literacy with billing or accounting systems and Microsoft products such as Excel, Word, and Outlook.

Preferred Qualifications

• Previous experience in bookkeeping, accounts payable/accounts receivable, or billing.
• Experience in the Fuel, Transportation, and/or C-Store industry is a plus, but not required.

Knowledge, Skills & Abilities

• Accurately record, track and reconcile transaction details.
• Knowledge of accounts receivable and basic accounting processes.
• Customer service, office management and administrative skills.
• Ability to use Microsoft Word, Outlook, and Excel.
• Ability to communicate effectively and listen actively.
• Ability to prioritize responsibilities and manage time effectively.
• Ability to work with billing or accounting systems and maintain accurate customer account information.

Work Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m. Some overtime may be required.

Work Environment

Corporate office environment with regular interaction with customers, visitors, and internal employees.

Physical Requirements

• Prolonged sitting in an office environment utilizing a computer frequently.
• Must be able to lift and carry up to 10 pounds constantly and up to 20 pounds occasionally.
• Bending, stooping, reaching, pushing, and pulling may occasionally be required.

Equal Employment Opportunity

We are an equal opportunity employer, and all qualified applicants and employees will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, or any other characteristic protected by law. Equal Opportunity Employer/Disabled/Veterans.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities may be modified, added, or removed as business needs require. Nothing in this job description alters the at-will employment relationship or creates a contract of employment.