Accounts Receivable Credit and Collections Specialist - Remote

Nefco Corp.; Saint Paul (MN); Remote; USD 45,000 - 65,000; Full time

Job summary

NEFCO is seeking an AR Credit Specialist to accelerate payments by collecting aged receivables and applying a consistent credit policy to customers. Daily reviews of creditworthiness and timely handling of credit references are required.

You will collaborate with Cash Application, Sales Tax, Customer Service and other departments to reconcile accounts, resolve discrepancies, and support AR initiatives such as Avalara and Bill Trust.

Qualifications

• Experience in accounts receivable and collections processes.
• Ability to monitor creditworthiness and apply credit policy.
• Strong communication with internal and external customers.

Responsibilities

• Track and resolve outstanding payment issues and report monthly collections.
• Provide customer service regarding collection issues and process refunds.
• Review and process account adjustments, resolve client discrepancies and short payments.
• Monitor and maintain accounts—customer calls, adjustments, write-offs, deductions, reconciliations and credit memos.
• Interact with Cash Application, Sales Tax, Customer Service and other internal departments to reconcile accounts.
• Engage in daily huddles and weekly/monthly meetings to discuss AR issues.
• Participate in AR related projects (Avalara & Bill Trust).
• Review timecards and approve PTO requests.

Skills

Accounts Receivable

Customer service

Reconciliation

Communication

Job description

Description

Job Summary: The AR Credit Specialist position is responsible for working with customers to accelerate the speed that they pay NEFCO by collecting aged receivables and for applying a consistent credit policy towards customers. Periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers should occur daily. Specialists will always be pleasant and respectful to all internal and external customers and act as NEFCO ambassadors.

Job Duties:

• Responsible for tracking and resolving outstanding payment issues and reporting on monthly collections in a timely manner.
• Providing customer service regarding collection issues, processing customer refunds, review and process account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining accounts - Customer calls, account adjustments, small balance write off, customer deductions, customer reconciliations and processing credit memos.
• Interact with Cash Application team, Sales Tax Dept, Customer Service and other internals departments as necessary to effectively reconcile accounts as required.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Maintain open communication & follow up effectively with sales department regarding customer accounts on a timely basis.
• Manage customers in the credit hold queue
• Maintain customer credit files
• Respond to requests for credit references
• Recommend changes in the credit policy to senior management
• Monitor the credit worthiness of accounts and review w/ management as required
• Perform other assigned tasks and ad hoc duties necessary to support the Accounts Receivable Department.
• Engage in daily huddles, as well as weekly and monthly meetings to discuss & resolve A/R related issues.
• Participate in AR related Projects i.e Avalara & Bill Trust.
• Meet defined department goals and activity metrics
• Review direct reports’ timecards, ensuring employees’ time is accurately recorded and complete.
• Approve employee timecards at the end of each period, prior to supervisor deadline.
• Work with employees to resolve errors (missing punches, adjustments, etc.).
• Review and approve PTO requests.

Requirements

Preferred Qualifications:

Key Performance Measures: Days Sales Outstanding (DSO), Electronic Billing % $, Electronic Payments % $, Bad Debt Write-off % $, Improvements Implemented.