Accounts Receivable Coordinator/Collections

FirstService Residential; Las Vegas (NV); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401K match

Paid time off

Pet insurance

Tuition reimbursement

Legal services

Domestic partner coverage

HSA

FSA

Job summary

FirstService Residential in Las Vegas is seeking an Accounts Receivable Coordinator – Collections to support homeowners, internal departments, and external partners while maintaining accurate account records and ensuring timely resolution of account-related matters. This position emphasizes on-time collections and adherence to established procedures.

Onsite, Monday–Friday 8:00 am–5:00 pm, with a $20.00 hourly rate.

Qualifications

• 1–3 years accounts receivable experience.
• Associate's degree preferred or equivalent.
• Strong communication and organizational skills.
• Proficiency with Windows and MS Office.

Responsibilities

• Generate and send pre-collection letters per policies.
• Maintain accurate records of interactions, payments, and statuses.
• Prepare reports on collections for management review.
• Provide excellent service addressing inquiries and concerns.
• Create payment plans and annotate accounts.
• Monitor open requests for timely resolution and escalation.
• Respond to emails daily.
• Process monthly reports.

Skills

Verbal communication

Written communication

Organizational skills

Multi-tasking

Project management

Microsoft Office

Windows OS

Confidential information handling

Deadline-oriented

Teamwork

Education

Associate's degree preferred

1-3 years accounts receivable experience

Tools

MS Office

Databases/Records

Job description

Description

The Accounts Receivable Coordinator - Collections is responsible for supporting homeowners, internal departments, and external partners while maintaining accurate account records and ensuring the timely resolution of account-related matters. This position has a specialized focus on account collections and requires a strong commitment to customer service, accuracy, and compliance with established procedures.

Work location

Las Vegas, NV (Onsite)

Schedule

Monday-Friday, 8:00 am-5:00 PM

Compensation

$20.00 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Essential Duties

• Generate and send pre-collection letters-based on compliance policies.
• Maintain accurate records of customer interactions, payments, and account statuses.
• Prepare reports on collection activities and outstanding debts for management review
• Provide excellent service to customers, addressing inquiries and concerns related to their accounts.
• Create payment plans and notate accounts
• Track and monitor open requests to ensure timely resolution, appropriate escalation when necessary, and a positive customer experience.
• Respond to emails daily
• Process monthly reports in a timely manner

Additional Duties

• Practices and adheres to FirstService Residential Global Service Standards.
• Always conducts business with the highest standards of personal, professional and ethical conduct.
• Performs or assists with any operations required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follows all policies and Standard Operating Procedures as instructed by Management.
• Performs any range of special projects, tasks and other related duties as assigned.

Education & Experience

• Minimum of 1-3 years of experience in Accounts Receivable. Associate's degree preferred, or an equivalent combination of education and relevant work experience.

Knowledge, Skills & Proficiencies

• Strong verbal and written communication skills.
• Demonstrates thoughtful leadership in creating efficiencies and process improvements.
• Detail oriented and strong organizational skills and multi-tasking skills.
• Project management experience with focus on process improvement
• Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and researching the Internet.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven
• Critical thinking, financial acumen, problem solving and decision-making abilities

What We Offer

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal servicesFree emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, visit https://www.fsresidential.com/Nevada/

Disclaimer

The above information in this description has been designed to indicatethe general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.