Accounts Receivable Collections Coordinator

Jobgether; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Pet insurance

401(k) retirement plan

Paid time off

Holidays and floating holidays

Wellness program

Parental leave

Job summary

Jobgether is seeking an Accounts Receivable Collections Coordinator based in the United States. You will manage a high-value portfolio of over 300 customer accounts, including national and enterprise relationships, focusing on reducing overdue balances and speeding cash collections.

You will investigate delays, resolve billing disputes, apply remittances, and generate reports. This role requires 5+ years in AR and commercial collections, strong Excel and ERP experience, and the ability to work

Qualifications

• At least 5 years in accounts receivable and commercial collections.
• Strong B2B collections experience with enterprise or national accounts.
• Hands-on AR aging review experience and dispute resolution.
• Advanced Excel skills (Pivot Tables, VLOOKUP, XLOOKUP, data analysis).
• Experience with ERP systems such as Lawson, Oracle, SAP; Radius/ServiceNow preferred.

Responsibilities

• Manage a portfolio of 300+ customer accounts including large national accounts.
• Review AR aging, prioritise collections by risk and history.
• Drive $2M+ in past-due receivables collections.
• Investigate delays, resolve disputes, address deductions and unapplied cash.
• Collaborate with stakeholders to remove barriers to payment.
• Process remittances accurately and respond to ServiceNow tickets.
• Prepare reports on delinquencies, trends, and portfolio performance.
• Escalate complex issues with clear timelines and strategies.

Skills

Accounts receivable

Commercial collections

B2B collections

Analytical skills

Communication skills

Organisational skills

Problem-solving

Customer service

Detail orientation

Independent work

Education

Associate degree in Accounting/Finance

Equivalent experience

Tools

Lawson

Oracle

SAP

Radius

ServiceNow

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Accounts Receivable Collections Coordinator based in the United States.

The Accounts Receivable Collections Coordinator will manage a high-value portfolio of more than 300 customer accounts, including complex national and enterprise relationships. The role focuses on reducing overdue balances, accelerating cash collections, and maintaining accurate accounts receivable records. You will take ownership of a portfolio containing over $2 million in past-due balances and approximately $2 million in active receivables. Working closely with customers and internal teams, you will investigate payment delays, resolve billing disputes, and remove obstacles to timely payment. This position requires strong analytical skills, commercial collections expertise, and the ability to manage a high-volume workload independently. It offers an opportunity to make a direct impact on cash flow while building positive customer relationships in a collaborative environment.

Accountabilities

Responsibilities

• Manage a portfolio of more than 300 customer accounts, including large national accounts with multiple locations.
• Review accounts receivable aging reports and prioritise collection activities based on account risk, outstanding balances, payment history, and collection trends.
• Drive collection efforts across more than $2 million in past-due receivables.
• Proactively investigate and resolve payment delays, billing disputes, invoice discrepancies, deductions, short payments, unapplied cash, and timecard issues.
• Collaborate with customers and internal stakeholders to identify and remove barriers to payment.
• Review, process, and accurately apply customer remittances.
• Manage and respond to ServiceNow tickets while providing support for shared team queues.
• Prepare and maintain reports covering delinquent accounts, collection activities, payment trends, dispute status, and portfolio performance.
• Partner with Operations, Billing, Sales, Finance, and other departments to resolve account discrepancies and outstanding issues.
• Escalate complex matters when necessary and clearly communicate account status, resolution timelines, and collection strategies.
• Maintain accurate account records, collection notes, and supporting documentation.
• Build and maintain positive customer relationships while ensuring consistent follow-up and progress toward collection targets.

Requirements

• At least 5 years of experience in accounts receivable and commercial collections.
• Strong B2B collections experience, including managing enterprise or national customer accounts.
• Proven experience handling large customer portfolios and high-value receivables.
• Hands-on experience reviewing and managing accounts receivable aging reports.
• Demonstrated ability to resolve invoice disputes, billing discrepancies, deductions, short payments, and payment delays.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP, XLOOKUP, data analysis, and reporting.
• Experience with ERP systems such as Lawson, Oracle, SAP, or comparable platforms. Lawson experience is preferred.
• Familiarity with collections or account management systems.
• Ability to work independently and effectively in a high-volume environment.
• Strong analytical, problem-solving, and organisational skills.
• Excellent written and verbal communication skills, with the ability to present account status, timelines, and collection strategies to leadership.
• Strong customer service orientation and the ability to build productive relationships with internal and external stakeholders.
• Attention to detail, effective follow-up, and accurate documentation skills.
• Comfort navigating multiple systems, managing competing priorities, and handling escalations.

Preferred Qualifications

• Experience with Radius and ServiceNow.
• Associate degree in Accounting, Finance, Business Administration, or a related field. An equivalent combination of education, training, and relevant experience will also be considered.
• Experience owning large-dollar accounts receivable portfolios and resolving complex enterprise account issues.
• A collaborative, team-oriented approach and the ability to work effectively across departments.

Benefits

• Starting hourly pay rate of $21.00. The final rate may vary based on qualifications, relevant experience, skills, education, certifications, and work location.
• Comprehensive medical, dental, and vision insurance.
• Pet insurance.
• Benefits coverage beginning on the first day of the month following the hire date.
• Eight paid holidays per year.
• Two floating holidays per year.
• Paid time off.
• 401(k) retirement plan.
• Wellness program.
• Parental leave.
• Incentive programs.
• Opportunities for career development and internal promotion.
• Collaborative team environment.