Accounts Receivable, Collections Check Processor (PTX72926)

RealManage

Plano (TX)

On-site

USD 31,684 - 34,440

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA

FSA

Education Reimbursement

401K Matching

Employee Assistance Program (EAP)

11 Paid Holidays

Job summary

RealManage is seeking a Payment Processor in Plano, TX to handle accurate processing of incoming payments, including lockbox and non-lockbox receipts, deposits, and reconciliations. You will be a key contact for payment troubleshooting and collaborate with internal teams and clients to ensure smooth billing operations.

The role emphasizes attention to detail, Excel proficiency, and strong communication as you manage daily workload and support diverse HOA and community clients.

Qualifications

High school diploma or equivalent.
1–3 years of experience in payment processing or AR.
Familiarity with lockbox processing, bank reconciliation and remote deposit/check scanning.
Strong attention to detail when handling high-volume transactions.
Experience with CiraNet or similar software is a plus.
Effective written and verbal communication for cross-department interactions.
Ability to manage competing priorities, meet deadlines, and deliver service targets.
Strong Microsoft Excel skills.
Ability to maintain confidentiality with financial and client information.

Responsibilities

Troubleshoot and resolve payment posting issues in a timely and accurate manner
Record non-lockbox payment receipts and process deposits into appropriate bank accounts
Process checks using bank scanning equipment
Reconcile lockbox transactions against monthly bank statements to ensure accuracy
Consult with staff in other departments and with clients regarding billing and payment processing processes
Prioritize daily workload to ensure the department consistently meets service level targets
Send statements via email as needed
Contact owners to update account information or inquire about payments
Perform other duties as assigned by manager
Plus other work-related tasks as needed

Skills

Attention to detail

Microsoft Excel

Customer service

Verbal and written communication

Cross-functional collaboration

Time management

Education

High school diploma or equivalent

Tools

CiraNet

Job description

Job DetailsJob Location: Plano, TX 75093Position Type: Full TimeSalary Range: $23.00 - $25.00 HourlyJob Category: ASARGE

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

Integrity: we always do the right thing.
Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
Selflessness: more than teamwork; we are part of something special and much larger than any of us.
Personal Relationships: we are a professional services company; people do business with people they like.
Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Position Summary

The Payment Processor is responsible for the accurate and timely processing of incoming payments, including lockbox and non-lockbox receipts, bank deposits, and reconciliation activities. This role serves as a key point of contact for payment-related troubleshooting and works cross-functionally with internal departments and clients to ensure smooth billing and payment operations.

Key Responsibilities

Troubleshoot and resolve payment posting issues in a timely and accurate manner
Record non-lockbox payment receipts and process deposits into appropriate bank accounts Process checks using bank scanning equipment
Reconcile lockbox transactions against monthly bank statements to ensure accuracy
Consult with staff in other departments and with clients regarding billing and payment processing processes Prioritize daily workload to ensure the department consistently meets service level targets
Send statements via email as needed
Contact owners to update account information or inquire about payments Perform other duties as assigned by manager
Plus other work-related tasks as needed

Qualifications Qualifications

High school diploma or equivalent required
1-3 years of experience in payment processing, accounts receivable related role
Familiarity with lockbox processing, bank reconciliation, and remote deposit/check scanning procedures
Strong attention to detail and accuracy when handling high-volume financial transactions
Experience with CiraNet or similar community association/property management software is a plus
Effective written and verbal communication skills for cross-departmental and client-facing interactions
Ability to manage competing priorities, meet deadlines, and consistently achieve service level targets
Strong computer skills including Microsoft Excel
Ability to maintain confidentiality when handling sensitive financial and client information
Customer service-oriented attitude

Physical Requirements

Ability to sit for prolonged periods at a desk and work on a computer.
Ability to occasionally stand, walk, bend, or reach as needed.
Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
Visual acuity to read printed materials, spreadsheets, and computer screens.
Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
Ability to work in a standard office environment with moderate noise levels.
Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits:

$23.00 to $25,00 per hour, depending on education and experience.

Benefits