Accounts Receivable Clerk

Greenbrier International; West Virginia; On-site; USD 36,000 - 48,000; Full time

Job summary

The Greenbrier in White Sulphur Springs, WV is seeking an Accounts Receivable Clerk to manage billing, cash application, and collections for the resort and affiliated entities.

You will prepare invoices for group, catering, direct-bill, and memberships; reconcile folios and banquet checks; process daily receipts; monitor aging; and collaborate with Sales, Catering, and operations to resolve discrepancies while maintaining accurate customer records.

Qualifications

• High school diploma or equivalent required.
• 2+ years in accounts receivable, billing, or collections.
• Experience with high-volume cash application and account reconciliation.
• Proficiency in Microsoft Excel and ERP systems.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Prepare and issue accurate invoices for group, catering, direct-bill, membership, and miscellaneous receivables.
• Reconcile group master folios and banquet checks with signed contracts and banquet event orders before billing.
• Process and apply daily cash receipts, including checks, ACH payments, wire transfers, and credit card settlements.
• Monitor assigned accounts receivable aging and perform collection follow-up on outstanding balances.
• Research and resolve billing discrepancies, payment disputes, and short payments in collaboration with Sales, Catering, and operations.
• Maintain customer account records, credit applications, and direct-bill authorizations.
• Reconcile credit card settlements and chargebacks while supporting daily deposit reporting.
• Prepare aging reports and collection status updates for management review.
• Assist with allowance for doubtful accounts analysis and write-off documentation.
• Maintain organized documentation to support audits and financial reporting.

Skills

Accounts Receivable

Billing

Cash Application

Collections

Excel

Communication Skills

Data Entry

Education

High school diploma or equivalent

Associate's degree in Accounting or related field

Tools

Sage 100

Opera PMS

Simphony POS

Job description

Regular | The Greenbrier Hotel | United States

Posted On 07/31/2026

Job Information

Department Name

Accounting

Hospitality

DOE

City

White Sulphur Springs

State/Province

West Virginia

24986

Job Description

Essential Job Functions

Department: Finance & Accounting

Location: White Sulphur Springs, WV

Employment Type: Full-Time

Position Summary

The Accounts Receivable Clerk is responsible for managing billing, cash application, and collections for The Greenbrier and its affiliated entities. This position works closely with Sales, Catering, and operational departments to ensure accurate and timely invoicing, maintain customer accounts, and support the collection of outstanding balances while delivering exceptional customer service.

Prepare and issue accurate invoices for group, catering, direct-bill, membership, and miscellaneous receivables.

Reconcile group master folios and banquet checks with signed contracts and banquet event orders before billing.

Process and apply daily cash receipts, including checks, ACH payments, wire transfers, and credit card settlements.

Monitor assigned accounts receivable aging and perform collection follow-up on outstanding balances.

Research and resolve billing discrepancies, payment disputes, and short payments in collaboration with Sales, Catering, and operational departments.

Maintain customer account records, credit applications, and direct-bill authorizations.

Reconcile credit card settlements and chargebacks while supporting daily deposit reporting.

Prepare aging reports and collection status updates for management review.

Assist with allowance for doubtful accounts analysis and write-off documentation.

Maintain organized documentation to support audits and financial reporting.

Required Qualifications

High school diploma or equivalent.

Two (2) or more years of accounts receivable, billing, or collections experience.

Experience with high-volume cash application and account reconciliation.

Strong written and verbal communication skills.

Proficiency in Microsoft Excel and experience using accounting or ERP systems.

Strong organizational skills with exceptional attention to detail.

Ability to maintain confidentiality while handling customer and financial information.

Preferred Qualifications

Associate's degree in Accounting or a related field.

Hospitality, resort, or group billing experience.

Experience with Opera PMS, Simphony POS, Sage 100, or comparable accounting systems.

Experience reconciling credit card settlements and resolving chargebacks.

Knowledge, Skills & Abilities

Strong analytical and problem-solving skills.

Excellent attention to detail and commitment to accuracy.

Effective organizational and time management skills.

Professional written, verbal, and interpersonal communication skills.

Ability to prioritize multiple responsibilities in a fast-paced environment.

Strong customer service skills when working with guests, clients, and internal departments.

Proficiency in Microsoft Office applications, particularly Excel.

Work Environment & Physical Requirements

Work is performed primarily in an office environment on resort property.

Extended periods of computer and keyboard use.

Additional hours may be required during month-end close, audits, and peak business periods.

Occasional travel throughout the resort property to collaborate with operational departments.

The Greenbrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Required Supervision: (Reports to, Supervision provided, number of people to supervise)

Reports to Accounts Receivable Manager

Duties may be modified at the discretion of management.