Accounts Receivable Associate

Sorren, Inc.; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Generous paid time off

Comprehensive medical, dental, and (V)

401(k) retirement savings plan

Paid holidays

Parental leave and mentorship programs

Job summary

Sorren, Inc. in the United States is seeking an Accounts Receivable Associate to focus on AR collections, proactively contacting clients by phone and email to secure payment, resolve disputes, and reduce aging balances in a remote, high-volume environment.

The role requires 1–3 years in AR, strong negotiation and communication skills, and the ability to work independently with disciplined outreach and accurate recordkeeping across multiple systems.

Qualifications

• 1–3 years of experience in accounts receivable collections.
• Demonstrated experience making outbound collection calls and managing a past‑due account portfolio.
• Strong phone presence with confidence, professional negotiation and communication skills.
• Working knowledge of aging schedules, payment terms, and collections best practices.
• Excellent written communication skills for client email correspondence.

Responsibilities

• Monitor client account balances and aging reports daily; prioritize outreach and track promises-to-pay.
• Conduct outbound calls and send collections emails; negotiate payment arrangements within authority.
• Respond to inquiries, investigate disputes, and escalate high‑risk balances as needed.
• Prepare collections status updates and aging summaries; support month-end close and process improvements.

Skills

Outbound collections calls

Professional communication

Negotiation skills

Aging schedules knowledge

Remote work management

Job description

Position Summary: Job Summary

The Accounts Receivable Associate is responsible for the collection of outstanding accounts receivable and the resolution of past-due client balances. This role focuses exclusively on AR collections activities, proactively contacting clients by phone and email to secure payment, resolve disputes, and reduce aging balances. The ideal candidate is persistent, organized, and comfortable managing a high-volume portfolio of accounts in a structured, remote environment.

Key Responsibilities

1. Accounts Receivable Monitoring

   Monitor client account balances and aging reports daily to identify accounts requiring collection action. Prioritize outreach based on balance age, dollar amount, and risk level. Track promises-to-pay and follow up promptly when commitments are missed. Record and reconcile incoming client payments across multiple systems, ensuring balance and aging reports stay accurate and current. Maintain accurate, up-to-date records of collection status for all assigned accounts.

2. Outreach Collections

   Conduct outbound phone calls to clients with past-due balances to secure payment commitments and resolve delinquent accounts. Send collections emails and written correspondence following approved templates and escalation guidelines. Maintain a disciplined cadence of outreach (calls and emails) across an assigned portfolio of past-due accounts. Negotiate payment arrangements and short-term payment plans within assigned authority levels. Document every call, email, and client interaction in the A/R system with clear, timely notes.

3. Dispute & Issue Resolution

   Respond to client inquiries related to balances due, payment status, and payment history. Investigate and resolve billing disputes that are delaying payment, coordinating with internal teams as needed. Escalate complex disputes, non-responsive accounts, or high‑risk balances to leadership in a timely manner.

4. Reporting & Process Support

   Prepare regular collections status updates, aging summaries, and call/email activity reports for leadership. Support month‑end close by ensuring assigned accounts are current and properly documented. Identify recurring collection obstacles or process inefficiencies and recommend improvements. Follow standardized collections procedures, escalation paths, and internal controls.

Qualifications

• 1–3 years of experience in accounts receivable collections
• Demonstrated experience making outbound collection calls and managing a past‑due account portfolio
• Strong phone presence with confidence, professional negotiation and communication skills
• Working knowledge of aging schedules, payment terms, and collections best practices
• Excellent written communication skills for client email correspondence
• Ability to work independently in a structured, remote environment while meeting collection targets and deadlines

Why Choose Us?

At Sorren, we’re invested in your growth—both personally and professionally. We’ll support you as you advance in your career while also giving you the flexibility to enjoy life outside of work. We believe balance fuels success, and we’ve designed our culture and benefits to reflect that.

What We Offer

• Generous paid time off
• Comprehensive medical, dental, and vision coverage, plus life and disability insurance
• 401(k) retirement savings plan
• Paid holidays, including a firmwide winter break (December 24 – January 1)
• Paid parental leave (available after one year of service)
• Mentorship and career development programs
• CPA exam support to help you succeed on the path to licensure
• Firm-sponsored events and spontaneous team activities
• Celebrations to mark milestones like the end of busy season and the holidays

Benefits are available to full‑time employees regularly scheduled to work at least 30 hours per week.

© 2025 “Sorren” is the brand name under which Sorren CPAs, P.C. and Sorren, Inc. and its subsidiary entities provide professional services. Sorren CPAs P.C. and Sorren, Inc. and its subsidiary entities practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards.

Sorren CPAs P.C. is a licensed independent CPA firm that provides attest services to its clients, and Sorren, Inc. and its subsidiary entities provide tax and business consulting services to their clients. Sorren, Inc. and its subsidiary entities are not licensed CPA firms.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people possible. Our continued success depends on it! Thank you for your interest in working on our team!

Sorren, Inc. is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Third-Party Resume Submission Policy Any unsolicited resumes submitted through our website or to Sorren, Inc. employee e-mail accounts are considered property of Sorren, Inc. and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Sorren, Inc., there must be a formal written agreement in place and the agency must be invited, by Sorren, Inc.’s Talent Attraction team, to submit candidates for review via our applicant tracking system.