Accounts Receivable and Collections Representative

Shorr Packaging Corp.; Aurora (IL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

ESOP program

Medical, dental, vision

Paid time off

401K with match

Team-based culture

Job summary

Shorr Packaging Corp. in Aurora, IL seeks an Accounts Receivable Representative to manage an assigned customer portfolio with a focus on collections, reconciliation, and timely payment recovery.

You will monitor balances, billing activity, and unapplied cash, follow up on past due invoices, and collaborate with internal teams to reduce delinquency while maintaining positive relationships.

Qualifications

• High School Degree or equivalent required.
• Minimum of 3 years of Accounts Receivable experience with a strong focus on collections, account reconciliation, and customer account management required.
• Microsoft Office with emphasis on Outlook, Word, and Excel required.

Responsibilities

• Review and monitor existing assigned accounts for collection efforts.
• Collect customer payments in accordance with payment terms.
• Provide timely follow-up on payment arrangements.
• Review, report and place collection calls on delinquent accounts.
• Correspond with customers through calls, mail and email as necessary to encourage payment of delinquent accounts and for other customer account maintenance needs.
• Research customer claims for invoice short-payment and deductions and assist with resolution in coordination with internal customer service teams.
• Identify issues attributing to account delinquency and discuss them with management.
• Answer accounts receivable inquiries and follow-up as necessary.
• Effectively and clearly communicate verbally and in writing with both internal customer service and sales teams and external customer contacts regarding status of customer accounts.
• Record customer payments by recording cash, checks and credit card transactions to appropriate accounts.
• Monitor existing customer accounts and pending orders for credit worthiness.
• Assist with the setup of new customer accounts
• Other duties may be assigned.

Skills

Collections

Account reconciliation

Customer account management

Communication

Education

High School Degree or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Together, We Own it! Start your employee owner journey with Shorr Packaging.

The Accounts Receivable Representative is responsible for managing an assigned portfolio of customer accounts with a focus on collections, account reconciliation, and timely payment recovery. This role monitors outstanding balances, billing activity, and unapplied cash; follows up on past due invoices; resolves payment discrepancies; and partners with customers and internal teams to reduce delinquency and maintain positive relationships. Additional responsibilities include billing, unapplied cash and credit application and credit support. Responsibilities will expand to billing, cash application, and consultation on customer credit decisions.

Responsibilities

• Review and monitor existing assigned accounts for collection efforts.
• Collect customer payments in accordance with payment terms.
• Provide timely follow-up on payment arrangements.
• Review, report and place collection calls on delinquent accounts.
• Correspond with customers through calls, mail and email as necessary to encourage payment of delinquent accounts and for other customer account maintenance needs.
• Research customer claims for invoice short-payment and deductions and assist with resolution in coordination with internal customer service teams.
• Identify issues attributing to account delinquency and discuss them with management.
• Answer accounts receivable inquiries and follow-up as necessary.
• Effectively and clearly communicate verbally and in writing with both internal customer service and sales teams and external customer contacts regarding status of customer accounts.
• Record customer payments by recording cash, checks and credit card transactions to appropriate accounts.
• Monitor existing customer accounts and pending orders for credit worthiness.
• Assist with the setup of new customer accounts
• Other duties may be assigned.

Requirements

• High School Degree or equivalent required
• Minimum of 3 years of Accounts Receivable experience with a strong focus on collections, account reconciliation, and customer account management required.
• Microsoft Office with emphasis on Outlook, Word, and Excel required

CompensationThe base pay range for this role is $26 - $28 per hour.

Shorr Packaging does not provide work authorization sponsorship for this position.

Shorr Benefits

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Comprehensive Employee Benefits: Medical, dental, vision, Paid Time Off and other insurance coverages
• Generous PTO with vacation, sick and floating holidays.
• 401K plan plus matching
• Team based Employee Owner company culture

Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.