Accounts Receivable

Best Western; Baltimore (MD); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Best Western in Baltimore is seeking an Accounts Receivable Associate to maintain accurate AR records, process invoices and payments, and monitor outstanding balances. This role partners with Accounting, Front Office, Sales and other hotel departments to resolve billing issues, support financial performance, and ensure compliance with company policies.

The ideal candidate will have strong Excel skills, attention to detail, and the ability to work independently in a fast-paced hospitality

Qualificações

• Experience in accounts receivable, bookkeeping, or related financial position preferred.
• Hospitality or hotel accounting experience preferred.
• Proficiency with Excel and Outlook.
• Familiarity with hotel PMS and accounting software.
• Strong organizational and communication skills.

Responsabilidades

• Manage daily accounts receivable activities and maintain accurate records.
• Review guest folios, direct-bill accounts, invoices, and balances.
• Prepare invoices for corporate accounts and government entities.
• Monitor aging, collect overdue payments, and resolve disputes.
• Assist with month-end closing and reconciliation.

Conhecimentos

Accounts Receivable

Excel

Communication

Attention to detail

Analytical thinking

Ferramentas

Accounting software

PMS (Property Management System)

Descrição da oferta de emprego

Job Title: Accounts Receivable Associate

Department: Accounting / Finance

Reports to: Financial Controller / General Manager

COMPETENCIES

Setting Out To Win: Understanding Hotel Operations, Planning for Business, Financial Awareness, Commercial Awareness, Organization and Time Management.

Winning Through People: Effective Communication, Teamwork, Building Positive Relationships, Customer Focus, Professionalism and Integrity.

Delivering Impressive Results: Accounts Receivable Management, Accuracy and Attention to Detail, Problem Solving, Analytical Thinking, Drive for Results, Adaptability.

JOB SUMMARY

The Accounts Receivable Associate is responsible for maintaining accurate accounts receivable records, processing invoices and payments, monitoring outstanding balances, and ensuring timely collections.

This position works closely with Accounting, Front Office, Sales, and other hotel departments to resolve billing discrepancies, maintain accurate financial records, and support the hotel's financial performance while ensuring compliance with company policies and applicable accounting procedures.

GENERAL DUTIES AND RESPONSIBILITIES

Accounts Receivable Management

• Manage daily accounts receivable activities and maintain accurate financial records.
• Review guest folios, direct-bill accounts, invoices, and outstanding balances.
• Monitor accounts receivable aging reports and identify overdue accounts.
• Maintain accurate customer account information and supporting documentation.
• Investigate and resolve account discrepancies in a timely manner.

Billing and Collections

• Prepare, verify, and distribute invoices to corporate accounts, groups, government agencies, and other approved customers.
• Ensure invoices are accurate and supported by appropriate documentation.
• Follow up on outstanding payments through professional emails and telephone calls.
• Monitor 30-, 60-, 90-, and over-90-day balances and maintain collection records.
• Resolve billing disputes and coordinate payment arrangements within company guidelines.
• Escalate significantly overdue accounts and unresolved issues to management.

Payment Processing and Reconciliation

• Record and apply payments received through approved payment methods.
• Reconcile customer accounts and investigate unapplied payments or discrepancies.
• Process authorized credits, adjustments, and billing corrections.
• Maintain accurate payment records and supporting documentation.
• Assist with month-end closing and accounts receivable reconciliation.
• Coordinate with Front Office regarding guest folios, direct billing, and payment discrepancies.
• Work with Sales regarding corporate accounts, group contracts, and billing arrangements.
• Communicate with Accounting and hotel management regarding outstanding balances and collection issues.
• Respond promptly and professionally to customer billing inquiries.

Financial Reporting and Compliance

• Prepare regular accounts receivable aging reports and collection updates.
• Report overdue balances, collection progress, and unresolved discrepancies to management.
• Maintain accurate records for financial reviews and audits.
• Follow established accounting procedures, financial controls, and applicable hotel standards.
• Ensure confidentiality and security of financial and customer information.

ADDITIONAL RESPONSIBILITIES

• Assist the Accounting Department with reconciliations, reports, and special assignments.
• Support improvements to billing and collection procedures.
• Maintain professional relationships with customers, employees, and management.
• Perform other duties as assigned by the Financial Controller, General Manager, or designated management representative.

QUALIFICATIONS AND REQUIREMENTS

• Previous experience in accounts receivable, accounting, bookkeeping, or a related financial position preferred.
• Hospitality or hotel accounting experience preferred.
• Knowledge of invoicing, collections, aging reports, and account reconciliation.
• Proficiency in Microsoft Excel, Outlook, and other Microsoft Office applications.
• Familiarity with accounting software and hotel property management systems preferred.
• Strong organizational, analytical, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Ability to prioritize tasks, meet deadlines, and work independently.
• Ability to maintain confidentiality and handle sensitive financial information.

WORKING CONDITIONS

The Accounts Receivable Associate works primarily in an office environment with regular computer use, financial record review, and communication with customers and hotel departments.

Additional hours may be required during month-end closing, financial audits, or other reporting deadlines.