Accounts Payable Administrative Assistant

Ball State PBS; Muncie (IN); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Vacation days and holidays

Paid parental leave

Health and dental insurance

Disability and life insurance

Retirement benefits

Tuition assistance for employee and/or

Job summary

Ball State PBS in Muncie, IN seeks an Accounts Payable Administrative Assistant to support invoice processing, coding, and payments while collaborating with campus departments to keep financial records accurate.

You will supervise student workers, assist with AP process improvements, and deliver excellent service to vendors and university staff in a on-campus, first-shift environment.

Qualifications

• Up to eighteen months of education beyond high school in accounting or bookkeeping.
• Over one through three years of accounting or accounts payable experience.

Responsibilities

• Process high-volume invoice batches with accurate coding and posting.
• Manage AP email queue and route inquiries; prevent fraud.
• Issue check voids/reissues and handle lost checks.
• Handle ACH returns and update banking data as needed.
• Provide front-line payment data and resolve inquiries with strong service.
• Help develop and implement AP procedures and improvements.
• Hire, train, and supervise student employees.
• Coordinate mail intake and routing of financial documents.
• Audit and track checks/refunds and maintain records.
• Reconcile departmental charges and document support.

Skills

Accounts payable

Data entry

Customer service

Attention to detail

Problem solving

Education

Associate’s degree in accounting

Tools

ERP systems

Job description

Position Title:

Accounts Payable Administrative Assistant

Compensation:

$15.00 - 16.26

Department:

Accounts Payable

Start Date:

09/28/2026

About this opportunity:

Join our Accounts Payable team in a dynamic role that combines financial operations, customer service, technology, and problem-solving. This position plays an important part in keeping the University’s financial processes running smoothly by supporting invoice and payment processing, resolving payment questions, monitoring departmental transactions, and maintaining accurate financial records. You’ll work with a variety of financial systems and collaborate with departments across campus while serving as a key resource for vendors, students, and University employees. The role also provides opportunities to supervise student employees, assist with fraud prevention efforts, troubleshoot payment issues, and contribute to process improvements and new Accounts Payable initiatives. We’re looking for someone who is detail-oriented, dependable, comfortable working with technology and high-volume transactions, and committed to providing excellent customer service. If you enjoy solving problems, learning new systems, and being part of a collaborative team, this is an opportunity to build your Accounts Payable expertise while making an impact across the University.

This is an on-campus position, Monday through Friday; with working hours of 8-5 during the academic year, and 7:30-4 during the summer.

Candidates for searches must have current authorization to be employed in the United States without employer sponsorship.

What you'll do and what you'll bring:

Position Function:

Provide support for the operational functions of Accounts Payable in compliance with institutional and regulatory requirements.

Duties and Responsibilities:

• 1. Process high-volume invoice batches from University Dining using financial ERP systems; ensure accurate coding, timely posting, and discount optimization; maintain and validate standing order data annually, ensuring alignment with fiscal year parameters and contractual terms.
• 2. Administer and monitor the Office of Accounts Payable shared email queue, by classifying as responding to or routing of inquiries; assist the Accounts Payable Representative with the intake, classification, and routing of invoice data through the University’s financial and imaging systems. Use and implement fraud detection and prevention methods.
• 3. Execute check voids, reissues, and alternative payment options; process lost check requests via online submission platforms; update records across banking interfaces, financial systems, and digital imaging repositories; maintain data integrity within stale check tracking applications.
• 4. Manage ACH return transactions by recording and reconciling returns within financial systems; generate automated and manual notifications to payees; provide technical guidance on resubmission procedures; reinitiate payments via ACH or check based on updated banking data; ensure student banking and contact information is updated as needed in the ERP system.
• 5. Provide front-line operational support by leveraging financial systems to retrieve and communicate payment data (e.g., check status, remittance details); manage inbound communication channels (phone, email and in-person) with a focus on efficient issue resolution and data accuracy, while delivering exceptional customer service. Use and implement fraud detection and prevention methods.
• 6. Assist in the development, documentation, and implementation of procedures for new and emerging Accounts Payable processes; collaborate with stakeholders to define workflows, controls, and system requirements, and provide ongoing operational support, troubleshooting and continuous improvement services after implementations.
• 7. Hire, train and supervise student employees on financial systems, data entry standards, and operational procedures; assign and monitor task completion to ensure accuracy and compliance with departmental workflows.
• 8. Support continuous improvement initiatives by identifying process inefficiencies, recommending system enhancements, and participating in the implementation of updated procedures or tools.
• 9. Coordinate mail intake and distribution processes, including logging, categorization, and routing of financial documents; communicate with internal departments to ensure timely handling of non-standard delivery schedules.
• 10. Administer controlled distribution of physical checks, including identity verification protocols and digital logging within tracking systems (e.g., Excel-based or database tools); perform periodic audits of undelivered checks and initiate outreach workflows for resolution and redistribution.
• 11. Track and manage returned refund checks for students and other payees; maintain detailed records in tracking systems; coordinate cross-functionally with Financial Aid and Student Financial Services; update vendor payment and contact records and ensure proper reissuance and documentation.
• 12. Conduct monthly audits of departmental procurement card activity using financial reporting tools; validate receipt submission and policy compliance; analyze transactions for tax exemption status and required business justifications; communicate discrepancies and enforce corrective actions.
• 13. Reconcile departmental charges from Barnes & Noble by applying appropriate accounting distributions; initiate payment requests within the financial system; index supporting documentation into the University’s imaging and records management platforms.
• 14. Perform other related duties as assigned.
• 15. Maintain regular and predictable attendance.

Minimum Qualifications:

• Up to eighteen months of education beyond high school with course work in accounting and/or bookkeeping or equivalent.
• Over one through three years of accounting/accounts payable, data entry, bookkeeping, or related experience.

Preferred Qualifications:

• Associate’s degree in accounting.
• Additional related experience.

What we offer:

• Paid 10 to 24 vacation days, 12 sick days, and 10 holidays a year.
• Paid parental leave (6 weeks).
• Affordable health and dental insurance.
• Robust long-term disability and life insurance plans.
• A range of retirement benefits to provide financial security to you and your family.
• We cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State.
• We cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition.

Ball State is an equal opportunity employer.

All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status. Ball State provides accommodations to qualified individuals with disabilities who can perform the essential functions of the position. Contact Melissa Rubrecht, Director of Employee Relations, at 765-285-1823 for assistance.

People and Culture Services

Administration Building (AD), Room G008 2000 University Avenue Muncie, IN 47306 8:00 a.m.-5:00 p.m. Monday-Friday Phone: [phone] Fax: [phone]