Account Manager ( Urgently Hiring)

Connect-Force; Plymouth (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Life insurance

Disability coverage

Employee assistance program

Wellness resources

Discount programs

Job summary

Connect-Force in Plymouth, MI is seeking an experienced Account Manager to strengthen customer partnerships within the automotive logistics sector. You will manage key accounts, coordinate with transportation partners, and drive revenue while maintaining service levels.

You will collaborate with operations, pricing, and leadership to deliver solutions, monitor KPIs, and present quarterly updates to customers. This role is on-site with competitive compensation and a comprehensive benefits package.

Qualifications

• Previous account management or related customer-facing experience.
• Experience in transportation, logistics, automotive, or carrier management preferred.
• Strong communication and relationship-building skills.
• Proactive mindset with ability to manage multiple priorities.
• Strong organizational skills and attention to detail.
• Proficiency with Microsoft Excel.
• Experience with Salesforce or dispatching software is a plus.
• College degree or ~5 years of relevant experience preferred.

Responsibilities

• Build lasting relationships with key customer accounts and ensure exceptional service.
• Identify opportunities to expand existing accounts and drive revenue growth.
• Collaborate with customers, partners, and internal teams to resolve issues and keep operations smooth.
• Work with operations, pricing, customer service, and leadership to develop solutions.
• Coordinate customer quotes, bids, and transportation requests while balancing profitability.
• Monitor KPIs, service levels, and performance to identify improvements.
• Lead customer meetings and present business updates for future planning.
• Coordinate with logistics teams to address delays and inventory concerns.

Skills

Account management

Customer relationships

Communication

Problem solving

Organization

Excel

Salesforce

Multi-tasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

TMS / Transportation management systems

Dispatch software

Job description

Account Manager – Automotive Logistics & Transportation

Location: Plymouth, MI
Job Type: Full-Time | On-Site
Compensation: $70,000–$90,000 annually (estimated range, pending confirmation)

Take Your Career to the Next Level!

Are you an experienced Account Manager who enjoys building relationships, solving problems, and making a real impact?

We're partnering with an established leader in the automotive transportation and logistics industry that's looking to add a talented Account Manager to its growing team in Plymouth, Michigan.

This is an exciting opportunity to join a fast-paced, collaborative environment where your ideas matter, your contributions are recognized, and you'll have the opportunity to develop your career.

You'll work directly with major customers, collaborate with experienced industry professionals, and play an important role in strengthening customer partnerships while helping the business continue to grow.

If you're looking for more than just another account management position, this could be a great next step!

What You'll Be Doing

• Build Lasting Relationships: Manage key customer accounts, develop strong partnerships, and ensure customers receive exceptional service.

• Drive Business Growth: Identify opportunities to expand existing accounts, increase revenue, and improve overall profitability.

• Be the Problem Solver: Work closely with customers, transportation partners, and internal departments to resolve challenges and keep operations running smoothly.

• Collaborate Across Teams: Partner with operations, pricing, customer service, and leadership to develop solutions that meet customer needs.

• Manage Pricing Opportunities: Coordinate customer quotes, bids, and special transportation requests while balancing competitive pricing and profitability.

• Track Performance: Monitor customer KPIs, service levels, and operational performance to identify opportunities for improvement.

• Lead Customer Meetings: Conduct regular account reviews, present business updates, and help customers plan for future success.

• Keep Things Moving: Coordinate with logistics and operations teams to address transportation delays, inventory concerns, and service expectations.

What We're Looking For

We're looking for someone who enjoys working with people, takes ownership of their responsibilities, and thrives in an environment where no two days are exactly alike.

Ideal qualifications include:

• Previous experience in account management, customer relationship management, or a similar customer-facing role.

• Experience in transportation, logistics, automotive, or carrier management is highly preferred.

• Strong communication skills and the ability to build relationships with customers and internal teams.

• A proactive mindset with the ability to solve problems and manage multiple priorities.

• Strong organizational skills and attention to detail.

• Proficiency with Microsoft Office, particularly Excel.

• Experience with Salesforce, transportation management systems, or dispatching software is a plus.

• A college degree or approximately five years of relevant customer service experience is preferred.

• Experience working with automotive manufacturers, dealerships, auctions, or vehicle transportation networks is a plus.

Why This Opportunity Stands Out

A Company With Stability and Momentum

Join an established organization in an essential industry where you'll have the opportunity to make an impact and contribute to continued business success.

A Collaborative Team Atmosphere

Work alongside experienced professionals who value teamwork, communication, and finding solutions together.

Room to Grow

This position offers opportunities to develop your account management, customer relationship, and business operations skills while building a long-term career.

Real Responsibility and Visibility

You'll have the opportunity to manage important customer relationships, contribute ideas, and work directly with multiple departments.

Competitive Compensation and Benefits

The opportunity includes a comprehensive benefits package designed to support employees and their families, including:

• Medical, dental, and vision insurance

• 401(k) with company match

• Paid time off and paid holidays

• Life insurance and disability coverage

• Employee assistance and wellness resources

• Additional employee benefits and discount programs

Ready for Your Next Opportunity?

If you're a motivated Account Manager who enjoys building relationships, working with great people, and being part of a successful team, we'd love to hear from you!

This is a confidential search being conducted on behalf of an established organization in the automotive logistics industry. Additional company details will be shared with qualified candidates during the recruitment process.