Accounts Collections Specialist

ZIM Integrated Shipping Services Ltd.; Virginia Beach (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

ZIM Integrated Shipping Services Ltd. in Virginia Beach is seeking a Credit & Collections Specialist responsible for collecting past due balances, communicating with customers, and resolving disputes to keep accounts in line with terms.

The role covers dunning, invoicing support, resolving unapplied receipts, and coordinating with customer service to meet client needs, while supporting cash flow and timely financial reporting.

Qualifications

• Minimum of three years of collections/AR experience or related industry experience.
• Strong knowledge of commercial collections practices.
• Experience in the shipping industry preferred.

Responsibilities

• Contact customers to pursue payment and review all AR balances for billing accuracy.
• Serve as main accounting contact for customer accounts and communicate terms and policies clearly.
• Coordinate dunning, collect remittance details, and ensure payments are applied correctly.
• Investigate discrepancies, escalate issues, and facilitate dispute resolution with internal teams.
• Prepare and issue account statements and provide invoice details as needed.
• Support cash flow by ensuring processes meet quality standards and deadlines.

Skills

Collections/AR experience

SAP FI/CO/MM

Shipping industry knowledge

Tools

SAP FI/CO/MM

Job description

Main Purpose of the Role: Responsible for payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for all customer communications (including dunning, refunds and statements) and dispute resolution to ensure all customer portfolios are in compliance with established payment and credit terms.

Main Tasks:

• Contact Customers to pursue for payment
• Reviews all customer AR balances to ensure billing/invoice and payment accuracy.
• Serve as main contact on all accounting aspects of the customer’s account.
• Exhibit an understanding of the company capabilities and service, and effectively communicate all policies and terms to the customer.
• Provides regular two-way communication between the customer and ZIM to provide strong representation and set proper customer expectations.
• Act as Liaison between customer and Dispute team to facilitate timely resolution and payment
• Investigate and recommend solutions to clear all service failures and other issues that may prevent prompt payment from being received and applied.
• Handles the customer's concerns by escalating the customer's complaints, disputes or inquiries to the appropriate internal departments or to management as needed.
• Issue timely and complete account statements.
• Provide invoices and detail for invoices
• Provide the Credit and Collection management staff with regular input on all account activity, including status and call reports on a weekly basis.
• Coordinate dunning process
• Contact customers to obtain information like email or phone
• Ensure customers paying to correct bank account
• Ensure customers paying to correct name in compliance with banking requirements
• Work with Customer Service to determine how to meet customer needs that are outside our normal AOR
• Perform manual processes to meet customer needs that are outside our normal AOR
• Supports cash flow target by ensuring that all processes and procedures are completed, quality standards are met, and that customer accounts are handled effectively and efficiently.
• Research and validate credit balances on accounts
• Identify all payment discrepancies and obtain remittance details from customers or internal departments to ensure prompt resolution of residual balances.
• Research, resolve, and reconcile all unapplied receipts.
• Encourage customer to utilize credits
• Coordinate refund

Requirements

• Minimum of three years of collections/AR/industry and/or related experience
• Strong knowledge of commercial collections experience
• Experience in the Shipping Industry preferred
• Accounting software - SAP knowledge in FI/CO and MM modules (preferred)

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Finance sets the fiscal strategy and oversees monetary aspects to achieve ZIM’s objectives while increasing profitability.

This includes planning, organizing and controlling financial activities, analyzing decision-making processes related to cash flow, investments, risk management and financial statements.