Accounts Administrator

Employment Hero; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Employment Hero is seeking a proactive Accounts Administrator to join its Finance team. This role involves managing customer billing, account maintenance, and optimizing financial operations. Candidates with 1-2 years of experience will have plenty of opportunities for progression in a remote environment.

Benefits

Remote work flexibility

Employee share options (ESOP)

Generous paternity leave policy

Subsidized egg freezing

WFH office expense budget

Learning & development opportunities

Qualifications

• 1-2 years experience in accounts administration.
• Ability to work autonomously with minimal supervision.
• Strong written and verbal English communication skills.

Responsibilities

• Handle customer billing and account maintenance tasks.
• Assist with accounts payable tasks including coding invoices.
• Maintain organized financial records for auditing.

Skills

Customer-centric mindset

Multitasking

Communication skills

Accuracy

Presentation skills

Listening skills

Service-oriented

Tools

Zendesk

Job description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

We’re looking for a proactive and detail-oriented Accounts Administrator to join our growing Finance team at Employment Hero. This is an exciting opportunity for someone with 1–2 years of experience in an accounts administration role who’s ready to take the next step in their career.

In this role, you’ll be involved across a wide range of financial operations including customer billing, account maintenance, payment reconciliations, supplier invoicing, and internal expense reviews. You'll play a key part in supporting both our customers and internal teams, while gaining broad exposure across the Finance function — with plenty of room for career progression.

This will include

• 1-2 years experience working in a similar accounts administration role, handling internal and external customer queries
• Assisting with aspects of the customer journey process - maintaining customer accounts, billing, direct debits, and reconciling customer payments
• Working with other departments on all finance-related queries
• Accounts payable tasks - coding invoices and dealing with external suppliers and with career progression, the idea of this role is to be able to assist in all areas of Accounts Payable including the preparation of payments
• Maintaining organised financial records for auditing and reporting purposes
• Accurately entering financial data into accounting software or spreadsheets
• First-level review of expense claims and Work From Home claims to ensure they are in line with company policies and procedures
• Adhoc administrative tasks

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring

• A customer-centric and service-oriented mindset
• Must be able to multitask and prioritise duties
• Able to work in a fast-paced environment
• Ability to work autonomously with minimal supervision
• Able to learn while on the job and able to use training videos for learning
• Have strong communication, accuracy, presentation, and listening skills
• Have strong written and verbal English communication skills
• A positive attitude and strong work ethic
• Previous experience dealing with customers and clients is essential
• Zendesk experience is an advantage

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.