Accounting Support Analyst

PBS Systems; Arlington (TX); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Professional Development

Travel Opportunities

Comprehensive health benefits

Paid Time Off

Inclusive culture

Employee recognition

Competitive compensation package

Staff discounts

Job summary

PBS Systems is seeking an Accounting Customer Service Representative to join our Client Services team. You will train customers in the accounting module of our software and assist during development, installation, and training of their dealership software.

Responsibilities include handling inquiries through multiple channels, documenting interactions, collaborating with departments, and pursuing continuous personal and professional development while traveling across the USA and Canada as needed.

Qualifications

• High school diploma or equivalent.
• Accounting diploma or certificate preferred.
• Valid driver’s license and clean driving record.

Responsibilities

• Handle incoming issues and requests via phone, email, and live chat in a professional, timely manner.
• Log interactions in the ticketing system and escalate when needed.
• Collaborate with other teams to improve service delivery.
• Identify opportunities to improve client experience and processes.
• Develop knowledge of PBS software and supporting infrastructure.
• Achieve program certifications within timelines.
• Meet KPI targets and department metrics.
• Travel at least 1 week per month across USA and Canada.
• Stay updated on software releases and new features.

Skills

Accounting Basics

Customer Service

Microsoft Excel

Communication

Analytical Skills

Team Collaboration

Travel Readiness

Driver's License

Education

High School Diploma

Accounting Diploma/Certificate

Tools

Microsoft Office

Ticketing System

CRM Software

Job description

Company Name: PBS Systems

Job Location: Arlington, TX

Job Type: Full-time, Permanent

No. of Openings: 01

Job Requirement(s): Travel across Canada and USA up to 2 weeks per month

Internal Job Title: Accounting Support Analyst - Tier 1

Reports To: Team Lead - Accounting Support

PBS is the fastest growing "All Inclusive Business Platform" vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team.As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.

Responsibilities:

• Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client’s experience
• Develop knowledge and understanding of our software and the supporting infrastructure.
• Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
• Achieving and exceeding KPI targets and other metrics defined by the department
• Available to travel at least 1 week per month throughout the USA and Canada
• Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
• Commit to an ongoing personal development and cross-training as recommended by your Team Lead
• Other duties as required

Qualifications:

• High school diploma
• Accounting Diploma/Certificate
• Must have valid Driver’s license
• Must know the fundamentals of basic accounting
• Excellent computer skills with a proficiency in Microsoft products including but not limited to Windows 10/11, Outlook, Excel, Word, Teams, etc.
• Automotive Dealership Accounting Department experience is an asset
• Customer service experience
• Possess excellent communication and analytical skills
• Strong analytical and organizational skills
• Works well both with a team and independently
• Ability to embrace variety, structure, change and innovation
• Available to work occasionally Saturday and/or Sunday due to travel schedule

What we offer:

• Professional Development - Continuous training, industry certifications, and clear pathways for career advancement
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being
• Paid Time Off - PTO to help you recharge and maintain work-life balance
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
  • Competitive annual base salary ($43k/yr. - $53k/yr. USD)
  • Up to $4,800 per year in product certification bonuses
  • Outstanding travel incentive bonuses
  • Additional performance incentives
  • Attractive employee referral bonuses
• Staff discounts - Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact theRecruiting Department.