Accounting Specialist, Operations

The Jackson National Life Insurance Company; Lansing (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Health insurance

401(k) matching

Adoption assistance

Tuition matching program

Education reimbursement

Job summary

The Jackson National Life Insurance Company in Lansing, MI is seeking an Accounting Specialist, Operations to identify debts, gather evidence, and negotiate repayment arrangements. You will handle write-offs, settlements, refunds, and rejected funds with strong analytical abilities.

Requires a high school diploma or equivalent; a Bachelor's in Accounting/Finance is preferred, with 1–2 years in Jackson products/collections.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Accounting, Finance, or related field preferred.
• 1-2 years of experience with Jackson Product/Services and/or collections.

Responsibilities

• Identify advisor and policy owner debts and prepare evidence for debit balance determinations.
• Negotiate repayment arrangements with debtors by telephone or correspondence.
• Support write-offs, settlements, refunds, and rejected funds processes.
• Research systems and accounts to facilitate write-offs.
• Coordinate with third-party collections agencies when required.
• Monitor reports and notify business units of necessary actions.

Skills

Verbal communication

Written communication

Analytical skills

Attention to detail

Independent work

Time management

Education

High school diploma or equivalent

Bachelor's degree in Accounting, Finance, or related field

Job description

Job Purpose The Accounting Specialist, Operations will identify advisor and policy owner debts and then gather, prepare, evaluate and present evidence to determine debit balance situations. This individual will locate and communicate with debtors by telephone and/or correspondence to negotiate and secure arrangements for repayment of debts. In addition to handling collections, the Accounting Specialist will also be responsible for the facilitation of write offs, payment settlements, check/wire refunds, and rejected fund handling, which can require extensive system and/or accounting analysis and subsequent actions to resolve the particular situation(s).

Essential Job Duties & Responsibilities

• Facilitates collection out of balances for advisor, policy owner, and claim debts resulting from overpayments due to various reasons that could not be resolved initially by individual departments.
• Works with third party collections agency to collect if required.
• Conducts research in various systems/accounts and gathers the various data points needed to facilitate the Write Off process.
• Perform investigative work to obtain contact information needed for payment settlements.
• Handles check/wire refund activities such as reprocessing, reissuing, and over-payment returns due to customer requests received or internal adjustments needed.
• Reviews funds returned or rejected to Jackson, makes any necessary adjustments, and resends via the appropriate delivery method to the correct destination.
• Monitors various reports and notifies the business units of action that needs to be taken as appropriate.

Other duties

• Other duties as assigned.

Knowledge, Skills & Abilities

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Must be detail oriented.
• Ability to work independently and prioritize multiple tasks.

Education and Experience

High school diploma or equivalent required. Bachelor's degree in Accounting, Finance, or related field preferred. 1-2 years of experience with Jackson Product/Services and/or collections.

Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity.

Company facilities and campuses are tobacco-free environments.

At Jackson, our employees are empowered to bring a fresh perspective, confront new challenges, and define their own career paths.

We value the unique perspectives and innovative ideas that come from our employees' diverse backgrounds.

Jackson is the marketing name for Jackson National Life Insurance Company (Home Office: Lansing, Michigan) and Jackson National Life Insurance Company of New York (Home Office: Purchase, New York). Jackson National Asset Management, LLC (JNAM) located in Chicago, Illinois, is an SEC-registered investment adviser and Jackson subsidiary. Annuities are distributed by Jackson National Life Distributors LLC, Member FINRA.

Benefits

• competitive pay
• bonuses
• comprehensive health insurance benefits
• matching 401(k) retirement plan
• adoption assistance
• education matching gift program
• dependent tuition program

Contact [e-mail] for alternate formats for accommodation.

To learn more about Jackson's financial strength and results, visit jackson.com.