Accounting Associate I

Global Payments; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company that empowers millions through innovative payment solutions. As a Senior Collections Specialist, you will play a crucial role in maintaining customer relationships and ensuring timely payments. Your expertise in Excel and communication will be pivotal in analyzing accounts and resolving billing inquiries. This dynamic environment offers the chance to work independently while contributing to a supportive team. With opportunities for remote work and a comprehensive benefits package, this role is designed for those who thrive in a fast-paced setting and are eager to make a significant impact in the payments technology landscape.

Benefits

Medical, dental, and vision care

EAP programs

Paid time off

Recognition programs

Retirement and investment options

Charitable gift matching

Worldwide days of service

Qualifications

• 2+ years of B2B collections experience required.
• Expertise in Microsoft Excel is essential.

Responsibilities

• Analyze customer accounts and organize invoices.
• Contact customers to collect past due balances.
• Prepare aging reports for management.

Skills

Expert Excel skills

Strong written communications skills

Professional verbal communications skills

Customer communication

Ability to multitask

Education

B2B collections experience

Accounting Degree

Tools

Oracle

Salesforce

Microsoft Excel

MS Word

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Overview/General Description

This role requires constant and consistent communications with customers (external) as well as internal (sales, finance, operations). A successful candidate must have exceptional excel skills, be well organized, able to communicate in a professional manner, have great email etiquette, be patient and courteous at all times, and be mindful of maintaining positive customer relationships. Should also be a self-starter. The objectives for this position are clear; once trained the employee is expected to work independently for the most part. An excel assessment test will be given.

Responsibilities

• Analyze customer accounts to understand various invoice types, determine if credits are due, etc., and organize open invoices into a spreadsheet, if needed
• Contact customers via phone and email to collect past due balances, and assist customers with requests for copies of invoices, billing questions, etc.
• Utilize Oracle & Salesforce as well as other software applications (MS Word, Excel) to gather and enter pertinent information (customer account statements, invoices, payment research and update past due status)
• Prepare weekly/monthly aging reports for management, with notes on status of collection efforts
• Process credit and accounting tickets for support renewals & returned equipment
• Process credit card receipt
• Gather and provide all pertinent information to forward accounts to collection agency
• Cooperate and communicate with other team members and departmental staff to meet business goals
• Follow all company policies and procedures, including adhering to scheduling and attendance requirements
• Perform other duties as requested or required by business conditions.

Other Duties as Senior Collections Specialist

• Reply to Dunning notices and request for information
• Review Refunds for all entities

Skills

• Expert Excel skills
• Strong written communications skills
• Clear, articulate, professional verbal communications skills
• Comfortable communicating with customers via phone and/or email
• Ability to work in a fast-paced environment on multiple tasks simultaneously

Education and Experience

Required

• Must have prior B2B collections experience- preferably at minimum 2 years
• Experience with Microsoft Excel

Preferred

• Oracle and Salesforce experience
• Accounting Degree Preferred

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

This position is eligible to be considered for remote hiring anywhere in the USA

#LI-Remote

Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

$24.00 -$25.00

The above represents the expected hourly rate for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].