Accountant III - AR Hotline

Texas Health and Human Services; Austin (TX); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) seeks an Accountant III for the AR Hotline CSR role. You will handle inbound calls regarding SNAP and TANF overpayments, verify accounts, and update client records using ARTS.

The position supports the Chief Financial Office's Accounting Department and requires accuracy and customer service excellence. Responsibilities include outbound inquiries, processing hearings and TOP/IG repayments, maintaining ARTS logs, and providing backup for related

Qualifications

• Experience in customer service or accounting roles preferred.
• Ability to work with numerical data and ensure accuracy.
• Experience with automated accounting or customer databases preferred.
• Strong written communications and deadline-driven reliability.

Responsibilities

• Answer inbound calls from clients who were overpaid SNAP/TANF benefits and provide account information.
• Make outbound calls to provide account details and respond to inquiries.
• Process mail, address changes, and requests for client history.
• Process hearings, disputes, and repayment agreements for SNAP/TANF overpayments.
• Create and monitor client workflows in ARTS for claim changes and refunds.
• Assist with state reviews and ARTS password resets and file uploads.
• Back up ARTS tasks and provider claim setups as assigned.
• Cross-train in ARS processes and complete special assignments as directed.

Skills

Customer service

Cash handling

Account reconciliation

Data entry

Problem solving

Reporting

MS Office

Communication

Tools

ARTS Tracking System (ARTS)

MS Office (Word/Excel/Outlook/Teams)

Job description

Date: Oct 22, 2026

Location:

AUSTIN, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Accountant III - AR Hotline Job Title: Accountant III Agency: Health & Human Services Comm Department: HHSC Accounting Posting Number: 22555 Closing Date: 11/05/2026 Posting Audience: Internal and External Occupational Category: Business and Financial Operations Salary Range: $4,500.00 - $4,800.00 Pay Frequency: Monthly

Salary Group: TEXAS-B-18 Shift: Day Additional Shift: Days (First) Telework: Not Eligible for Telework Travel: Up to 20% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt

Facility Location: Job Location City: AUSTIN Job Location Address: 4601 W GUADALUPE ST Other Locations: Austin MOS Codes: 3451,310X,651X,751X,3402,3404,3408,8844,36A,70C,90A,36B,89A,65FX,65WX,6F0X1,F&S,FIN10,LS,LSS,PS,SK

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Accountant lll – Accounts Receivable (AR) Customer Service Representative (CSR) for Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) overpayment hotline

Job Description

If you have experience in customer service, accounting, bookkeeping, or cash-handling, this job opportunity is for you. You will work in the Chief Financial Office’s Accounting Department to:

Essential Job Functions (EJFs)

• Answer inbound calls from clients who were overpaid Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Provide account information to clients using various databases. Verify client account accuracy and update information as requested or needed. (45%)
• Make outbound calls to clients to provide account details and answer inquiries received via voicemail. (5%)
• Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, retrieve after hours voicemails, and return client calls as needed. (5%)
• Process Fair Hearing Appeal requests, disputes of liability, and documentation of bankruptcy. (5%)
• Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements, and one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) overpaid clients. (5%)
• Create, work, and monitor the progress of client workflow logs via the Accounts Receivable Tracking System (ARTS) for claim changes, reviews, and refund requests. (5%)
• Backup to the following tasks: Prepare refund requests, SARS, and fund moves sent to ARTS Corrections inbox. Complete Provider Claim setups sent to ARTS Claims inbox. (5%)
• Assist with State Reviews and requests sent to ARTS Projects inbox. Assist with New ARTS user setups, ARTS password resets, and TOP file uploads/downloads. (5%)
• Cross train in other areas of the Accounts Receivable Department to aid as a backup as needed and assigned by management. Work on special assignments as determined by management to accommodate business needs and deadlines. (5%)

Knowledge Skills And Abilities (KSAs)

• Knowledge of policies and procedures for handling funds including reconciliation.
• Skill in customer service, cash handling or fund processing.
• Skill in the use of office equipment, computers, and various software applications.
• Skill in problem identification and resolution.
• Ability to interpret and apply accounting data and work accurately with numerical detail.
• Ability to work within established deadlines and ability to prepare accurate reports.
• Ability to communicate effectively and professionally with clients, providers, agency staff, and others.
• Ability to work under moderate supervision with limited latitude for the use of initiative and independent judgment.

Registrations, Licensure Requirements Or Certifications

N/A

Initial Screening Criteria (ISCs)

• Bilingual in both English and Spanish preferred.
• Three years of experience in customer service or call center.
• State or Governmental accounting preferred.
• Experience using automated accounting or customer database systems.
• Experience with MS office suite (Word, Excel, Outlook, Teams) Preferred.
• Excellent written communications as observed by detail and completeness of information provided on the state application.
• Graduated from High School or equivalent.

Additional Information

Ability to work closely on a team with varying personalities to meet hard deadlines in an ever-changing environment.

Professionalism

Demonstrate consideration and respect for others in the workplace. Ability to remain calm and composed in stressful work situations.

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Active Duty, Military, Reservists, Guardsmen, And Veterans

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks And Work Eligibility

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Nearest Major Market: Austin