Account Technoloist

0001 Applied Materials, Inc; Santa Clara (CA); On-site; USD 124,000 - 171,000; Full time

Job summary

Applied Materials, Inc. in Santa Clara, CA is seeking a technically skilled professional to drive customer success by managing install base and new products, ensuring performance aligns with CPS and best-known practices.

The role emphasizes process definition, roadmap ownership, and continuous improvement across on-site environments. The position offers full-time employment in a leadership-minded team, with travel up to 25% and opportunities to advance in a global materials science company.

Responsibilities

• Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks.
• Responsible for managing the definition and implementation of processes and applications, to meet the customer’s current and future requirements for productivity and leading edge technology, using Applied Materials products.
• Manages agreed process roadmaps at customer sites and presents technology and product roadmaps both internally and externally.
• Keeps in depth knowledge of process development roadmaps and strategies up-to-date.
• Works closely with the account and factory based process and technology groups, the product sales engineers and Accounts Management, Defines/approves process support plans for installation and warranty periods depending on product and process maturity.
• Determines and implements continuous improvement plan (CIP) for assigned installed base.
• Own install base application performance by ensuring optimization of tool utilization and driving local capability and knowledge.
• Manage and take ownership of new system evaluations Supports local support service resources during installation and warranty as required to achieve CPS (Customer Process Specification) and/or "best known" process performance.
• Trains local support service resources to obtain and maintain required process knowledge to support installed base
• Responsible for installation and (product) qualification of "new" processes and technologies.
• Executes process ß-sites.
• Keeps detailed knowledge of installed process performance in assigned technological area up-to-date.
• Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Interpersonal Skills Explains difficult or sensitive information; works to build consensus

Job description

Who We Are

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.

What We Offer

Salary: $124,000.00 - $171,000.00

Location: Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company.

Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Responsible for business success from the technology point of view by management of install Base and new products Application Performance to drive Customer Satisfaction & Identify Business Risks.
• Responsible for managing the definition and implementation of processes and applications, to meet the customer’s current and future requirements for productivity and leading edge technology, using Applied Materials products.
• Manages agreed process roadmaps at customer sites and presents technology and product roadmaps both internally and externally.
• Keeps in depth knowledge of process development roadmaps and strategies up-to-date.
• Works closely with the account and factory based process and technology groups, the product sales engineers and Accounts Management, Defines/approves process support plans for installation and warranty periods depending on product and process maturity.
• Determines and implements continuous improvement plan (CIP) for assigned installed base.
• Own install base application performance by ensuring optimization of tool utilization and driving local capability and knowledge.
• Manage and take ownership of new system evaluations Supports local support service resources during installation and warranty as required to achieve CPS (Customer Process Specification) and/or "best known" process performance.
• Trains local support service resources to obtain and maintain required process knowledge to support installed base
• Responsible for installation and (product) qualification of "new" processes and technologies.
• Executes process ß-sites.
• Keeps detailed knowledge of installed process performance in assigned technological area up-to-date.
• Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
• Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
• Interpersonal Skills Explains difficult or sensitive information; works to build consensus

Additional Information

• Time Type: Full time
• Employee Type: Assignee / Regular
• Travel: Yes, 25% of the Time
• Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users.

If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [e-mail], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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