Account Support Specialist

Wellpath / Correct Care Solutions; Victorville (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

DailyPay

Tuition Assistance

Employee Assistance Program

Company paid life insurance

Tax free Health Spending Accounts

Wellness program

Job summary

Wellpath / Correct Care Solutions is seeking an Account Support Specialist based in Victorville, California. This role supports the Federal Bureau of Prisons services by managing client accounts, scheduling, and ensuring timely communication.

The ideal candidate will have 2 to 5 years of experience in healthcare, strong organizational skills, and proficiency in MS Office. The position includes comprehensive benefits such as tuition assistance and wellness programs.

Qualifications

• 2 to 5 years of experience in a medical or healthcare environment is preferred.
• Outstanding verbal and written communication skills are necessary.
• Attention to detail and ability to work under tight timelines required.

Responsibilities

• Coordinate and schedule patient medical referrals to appropriate providers.
• Manage scheduling functions for FBOP business including initial referral entry.
• Maintain relations with partner hospitals and specialty physician providers.
• Obtain and manage medical records from outside providers.

Skills

Interpersonal communication

Organizational skills

Multi-tasking

Computer proficiency

Education

College degree or related experience

Tools

MS Word

Excel

Power Point

Job description

We're on a path to better healthcare.

Join us

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

Join us and find a career that supports:

• Caring for overlooked, underserved, and vulnerable patients
• Diversity, equity, inclusion, and belonging
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:

• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

*Eligibility for perks and benefits varies based on employee type and length of service.

How you make a difference

The Account Support Specialist role involves providing essential support to the company's Federal Bureau of Prisons (FBOP) services by managing and maintaining client accounts, including scheduling, reporting, record‑keeping, and claims/invoice review. The position requires a detail‑oriented individual with exceptional organizational skills to ensure the smooth running of the FBOP client base.

Key Responsibilities

• Coordinate and schedule patient medical referrals to appropriate providers and ensure timely communication of appointment confirmations to site staff.
• Manage Electronic Record Management Application scheduling functions for FBOP business, including initial referral entry, appointment scheduling, patient information history, and completion status.
• Maintain positive relations with partner hospitals and specialty physician providers, ensuring accurate and timely payments, and communicate provider needs to the Network Development department.
• Manage patient appointment book for on-site clinics and emergency off-site occurrences and obtain proper documentation from clients on a monthly basis.
• Communicate emergent issues, invoicing concerns, process improvement, and client reporting to FBOP leadership and the client. Obtain and manage medical records from outside providers and provide timely information to the client.

Qualifications & Requirements

Education

• College degree or related experience.

Experience

• 2 to 5 years of professional experience preferably in a medical or healthcare environment.
• Must have outstanding Interpersonal communication (verbal & written) and telecommunication skills.
• Responsible for multiple daily communications with Clinical Director, HSA, Health Records Assistant, hospitals and specialty physician providers.
• Superior organizational skills required and must be able to aggressively utilize strong multi‑tasking abilities to coordinate scheduling patient appointments and managing daily appointment calendar.
• Computer proficiency with specific skills in MS Word, Excel and Power Point.
• Should have excellent attention to detail and be comfortable working under tight timelines.

We are an Equal Employment Opportunity/Affirmative Action Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.