External (Posting) Title Account Support Specialist

Zenova; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k

DailyPay

Tuition Assistance

Employee Assistance Program

Life Insurance

Health Spending Accounts

Wellness program

Home/Auto loan discounts

Job summary

Wellpath in Kentucky is seeking an Account Support Specialist to provide operational and administrative support for FBOP accounts. You will coordinate patient referrals, scheduling, medical records, and data maintenance, working with the Account Manager to ensure timely referrals and compliant documentation.

The role emphasizes accuracy, timely communication, and continuity of service across systems such as BATCH.

Qualifications

• College degree or related experience.
• Associate degree in Healthcare Administration, Business Administration, or a related field preferred; equivalent work experience may be considered.

Responsibilities

• Support the Account Manager in the daily administration and operation of assigned FBOP accounts.
• Coordinate patient referrals, appointment scheduling, and clinic activities while ensuring contractual turnaround times are met.
• Enter, update, and maintain referral, appointment, and patient information within BATCH and other operational systems.
• Obtain, organize, track, and distribute medical records and required documentation from community providers and healthcare facilities.
• Provide administrative support through data entry, reporting, record maintenance, quality checks, issue escalation, and operational coverage during Account Manager absences.

Skills

Healthcare Scheduling

Medical Records

Referral Coordination

EMR Systems

Data Entry

Administrative Support

Education

College degree or related experience

Associate degree in Healthcare Administration or related field

Tools

BATCH

EMR Software

Healthcare Ops Software

Job description

You Matter

• Make a difference every day in the lives of the underserved
• Join a mission driven organization with a people first culture
• Excellent career growth opportunities

Join us and find a career that supports:

• Caring for overlooked, underserved, and vulnerable patients
• Autonomy in a warm team environment
• Growth and training

Perks and Benefits

In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including:

• DailyPay, receive your money as you earn it!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

Why Us

Now is your moment to make a difference in the lives of the underserved.

If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time.

Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan.

We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support.

How you make a difference

The Account Support Specialist provides operational and administrative support for assigned Federal Bureau of Prisons (FBOP) accounts. This role coordinates patient scheduling, referral management, medical records administration, and data maintenance to support daily account operations. Working closely with the Account Manager, the position helps ensure referrals are processed accurately, appointments are scheduled timely, and required documentation is maintained in accordance with contractual and operational requirements. The Account Support Specialist also serves as backup support for the Account Manager to help maintain continuity of service and client support.

Key Responsibilities

• Support the Account Manager in the daily administration and operation of assigned FBOP accounts.
• Coordinate patient referrals, appointment scheduling, and clinic activities while ensuring contractual turnaround times are met.
• Enter, update, and maintain referral, appointment, and patient information within BATCH and other operational systems.
• Obtain, organize, track, and distribute medical records and required documentation from community providers and healthcare facilities.
• Provide administrative support through data entry, reporting, record maintenance, quality checks, issue escalation, and operational coverage during Account Manager absences.

Qualifications & Requirements

Education

• College degree or related experience.
• Associate degree in Healthcare Administration, Business Administration, or a related field preferred; equivalent work experience may be considered.

Experience

• Two (2) or more years of experience in healthcare scheduling, medical records, referral coordination, medical office administration, or a related healthcare support role.
• Experience working with electronic scheduling systems, EMRs, or healthcare operational software preferred.
• Experience in correctional healthcare or managed care is preferred but not required.

Licenses/Certifications

• None required.

We are an Equal Employment Opportunity Employer

We value the contributions of team members with a broad range of experiences, skills, and perspectives and are committed to providing equal employment opportunity for all.

This position is available only to those who reside in the United States.

Deadline to apply to this position is contingent upon applicant volume. Those positions located in Colorado will have a specific deadline posted in the job description.