Account Support Specialist

INPUT 1 LLC; Houston (TX); Remote; USD 57,308,000 - 63,039,000; Full time

Job summary

INPUT 1 LLC in Houston, TX is seeking an Account Adjustment Specialist to manage inquiries and requests for account adjustments from insureds, brokers, and internal teams. The role requires careful handling of returned checks, chargebacks, and payment exceptions while maintaining service standards.

This full-time, remote position offers a Monday–Friday schedule (7:00 AM–3:30 PM local time) with bi-weekly pay.

Qualifications

• High school diploma required; college degree preferred.
• 0-3 years of related experience (insurance or insurance financing experience is a plus).
• Strong attention to detail, excellent communication, and proficiency with relevant software.

Responsibilities

• Process account adjustments in the PBS system with accuracy.
• Validate the accuracy of new account entries.
• Conduct daily internal audits to ensure timely and accurate funding and refunds.
• Handle returned checks, chargebacks, and payment exceptions.
• Answer calls and process emails during peak times to maintain customer service standards.

Skills

Attention to detail

Excellent communication

Software proficiency

Education

High School Diploma

College degree preferred

Tools

PBS System

Job description

Job Details: Job Location: Houston, TX 77002, Salary Range: $20.00 - $22.00 Hourly, Join Our Team as an Account Adjustment Specialist!

Schedule: Monday – Friday, 7:00 AM – 3:30 PM PST (Pacific hours)

Employment: Full-time, remote employee position

Compensation: $20 - $22/hour (paid bi-weekly)

Equipment: Equipment is not provided; candidates must supply their own.

Position Purpose

The Account Adjustment Specialist plays a key role in managing incoming inquiries and requests for account adjustments from insureds, brokers, and our internal contact center. This includes handling returned checks, credit card chargebacks, correspondence, and issues identified during internal audits.

Duties and Responsibilities

• Process account adjustments in the Premium Billing System (PBS) with accuracy.
• Validate the accuracy of new account entries.
• Conduct daily internal audits to ensure timely and accurate funding and refunds.
• Handle returned checks, chargebacks, and payment exceptions.
• Answer calls and process emails during peak times to maintain customer service standards.

Key Performance Indicators (KPIs)

• Email Processing: Ensure all department emails are processed daily.
• Task Handling: Track and optimize task completion to improve productivity.

Qualifications

• Education: High school diploma required; college degree preferred.
• Experience: 0-3 years of related experience (insurance or insurance financing experience is a plus).
• Skills: Strong attention to detail, excellent communication, and proficiency with relevant software.

Core Values

• Integrity
• Respect
• Flexibility
• Self-Evaluation
• Knowledge
• Compassion

Ready to join a team that values your growth and contributions?

Qualifications

• Education: High school diploma required; college degree preferred.
• Experience: 0-3 years of related experience (insurance or insurance financing experience is a plus).
• Skills: Strong attention to detail, excellent communication, and proficiency with relevant software.