Account Support Coordinator (Medical Billing)- Hybrid Schedule

OrthoCarolina; United States; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid company holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina is seeking an Account Support Coordinator for our Business Office. The role focuses on monitoring unpaid balances, following up on denied or delayed claims, and assisting with pre-certification or benefit verification as needed. This position offers a hybrid schedule with rotating office days to support department needs.

Ideal candidates have customer service experience, healthcare exposure, and the ability to collaborate across teams to ensure accurate and timely payments.

Qualifications

• Customer service experience required.
• Healthcare experience preferred.
• High School diploma or equivalent required.

Responsibilities

• Identify and resolve internal issues to expedite insurance payments.
• Serve as liaison between patients and insurance companies.
• Perform month-end closing with other patient accounts reps.

Skills

Customer Service

Problem Solving

Education

High School Diploma

Job description

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better.

To learn more about Team OC please visit https://www.orthocarolina.com/about-us

Our growth is creating great opportunities! As our organization continues to grow we're opening new opportunities for talented people like you.

Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement.

We are seeking an Account Support Coordinator to work with our team in the OrthoCarolina Business Office. The Account Support Coordinator position is responsible for monitoring unpaid, true account balances beginning at age 60 days to ensure that insurance claims have been filed and paid. Follows up on unpaid claims to identify reasons for non-payment. Pre-certification and benefit verification may be required. This position is a hybrid schedule with rotating days in the office depending on department needs.

Essential Functions:

• Identifying and correcting internal problems within assigned accounts to expedite payments from insurance companies.
• Serves as liaison between patient and insurance companies.
• Performs month-end closing on routine schedule with other patient account reps.
• Substitutes in other areas of the business office as needed.

Employee Type Regular

Qualifications Skills Customer Satisfaction, Problem Solving Education High School Certifications Language Work Experience Customer Service Experience, Healthcare Experience