Account Supervisor, Social Strategy & Community Management

TruePoint Communications; Town of Texas (WI); Remote; USD 70,000 - 100,000; Full time

Job summary

A leading communications firm is seeking an experienced Account Supervisor in social strategy and community management. This full-time remote role involves leading engagement strategies across high-profile social media clients and requires a strong background in team management and content strategy. Candidates should have flexible availability for non-traditional hours and solid experience in social media management.

Qualifications

• 6+ years of professional experience in social media and community management.
• 2+ years supervising or leading teams.
• Strong content development background.

Responsibilities

• Lead community management and engagement strategy across client accounts.
• Manage team of Community Managers for consistent execution.
• Monitor trends and adapt strategies in real time.

Skills

Social Media Management

Community Engagement

Content Strategy

Communication

Education

Bachelor’s degree

Tools

Sprinklr

Sprout

Khoros

Job description

Account Supervisor, Social Strategy & Community Management

• Account Supervisor, Social Strategy & Community Management

Full-Time | Remote (Must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX)
Non-Traditional Hours Required

At TruePoint, our product is our people. We’re a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., known for our commitment to top-tier talent and meaningful results.

We’re looking for an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategy across high-profile social media clients. This role will be both proactive and reactive—strategy, community management, and content development. You’ll manage a team of Community Managers while owning the development and execution of real-time engagement, reputation response, content planning, and audience interaction across platforms.

This is a full-time remote position that follows an Alternative Work Schedule, including availability for non-traditional hours (nights, weekends, and holidays). Candidates must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX.

What You’ll Do

• Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
• Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication
• Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
• Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale

What You’ll Bring

• 6+ years of professional experience in social media, community management, or digital strategy
• 2+ years of experience supervising or leading high-performing teams
• Strong background in social content development or content strategy is a plus
• Proven ability to build engagement strategies for well-known brands
• Excellent writing, editing, and communication skills
• Expertise with enterprise social media tools (Sprinklr or Sprout preferred)
• Flexible availability for evenings, weekends, and holidays
• Bachelor’s degree preferred; agency or brand-side experience a plus