Account Supervisor, Social Strategy & Community Management

TruePoint Communications; Town of Texas (WI); Remote; USD 100,000 - 110,000; Full time

Job summary

TruePoint Communications seeks an experienced Account Supervisor for Social Strategy & Community Management. This remote role involves leading a team, developing engagement strategies, and managing community interactions across platforms. Candidates should have extensive experience in social media and content strategy.

Qualifications

• 6+ years of experience in social media or community management.
• 2+ years leading teams.
• Strong content development background is advantageous.

Responsibilities

• Lead engagement strategy for high-profile clients.
• Manage a team of Community Managers.
• Monitor and adapt strategies based on audience behavior.

Skills

Social media

Community management

Digital strategy

Content development

Team leadership

Communication

Writing and editing

Education

Bachelor's degree

Tools

Sprinklr

Sprout

Job description

Account Supervisor, Social Strategy & Community Management

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Account Supervisor, Social Strategy & Community Management

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Full-Time | Remote (Must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX)

Non-Traditional Hours Required

At TruePoint, our product is our people. We’re a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR firm in the U.S., known for our commitment to top-tier talent and meaningful results.

We’re looking for an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategy across high-profile social media clients. This role will be both proactive and reactive—strategy, community management, and content development. You’ll manage a team of Community Managers while owning the development and execution of real-time engagement, reputation response, content planning, and audience interaction across platforms.

This is a full-time remote position that follows an Alternative Work Schedule, including availability for non-traditional hours (nights, weekends, and holidays). Candidates must reside in AL, AZ, FL, GA, KY, MI, MO, NC, OK, TN, or TX.

What You’ll Do

• Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
• Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication
• Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
• Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale
  
  

What You’ll Bring

• 6+ years of professional experience in social media, community management, or digital strategy
• 2+ years of experience supervising or leading high-performing teams
• Strong background in social content development or content strategy is a plus
• Proven ability to build engagement strategies for well-known brands
• Excellent writing, editing, and communication skills
• Expertise with enterprise social media tools (Sprinklr or Sprout preferred)
• Flexible availability for evenings, weekends, and holidays
• Bachelor’s degree preferred; agency or brand-side experience a plus

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Public Relations and Communications Services

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