Account Supervisor (Health)

VML South Africa; New York (NY); Hybrid; USD 60,000 - 140,000; Full time

Benefits offered by this job

Competitive benefits

Growth opportunities

Hybrid work model

Job summary

VML Health in New York is seeking a dynamic Account Supervisor to oversee agency work on assigned accounts and maintain strong client relationships. You will lead the Client Engagement team and collaborate with cross-functional partners to deliver results.

The ideal candidate has 5+ years of client or agency experience in marketing across traditional and digital channels, with a preference for pharmaceutical or health accounts.

Qualifications

• Five or more years of relevant client or agency experience (focusing on strategy, innovation, and an entrepreneurial approach to building brands).
• Experience with marketing (traditional and/or digital) focusing on multi-channel campaign development and strategy.
• Previous experience working on a pharmaceutical or health account preferred.
• Familiarity navigating healthcare and client submission processes/platforms considered a plus.
• Familiarity with all facets of interactive campaign and macro strategy development.

Responsibilities

• Supervise all work, providing oversight and guidance on current work
• Contribute to the development of long-term account success and growth by participating in client engagement plan development and execution
• Drive execution and measurement of final plan, ensuring proactive through leadership and MIP initiatives are carried out
• Maintain expert knowledge of client’s business, category, and competition
• Build and maintain client and partner relationships
• Participate in key client meetings including VML presentations, client briefings, MRL reviews, strategy sessions, agency day, and cross agency partner meetings
• Deliberately focus on development of direct reports, models desired work outputs and behaviors
• Regularly inform Director, Client Engagement on business status, including escalation as needed
• Effectively develop and disseminate strategic direction across internal cross-functional teams
• Be comfortable working in and leading integrated agency relationships
• Lead integration efforts across multi-channel engagements

Skills

Account management

Client engagement

Strategic thinking

Leadership

Multi-channel marketing

Healthcare familiarity

Job description

Who We Are

VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.

VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.

For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.

About VML Health: VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a ‘vertical’) that has the benefit of autonomy in management, but with support of non-health expertise.

At the heart of health is the story of life – all the highs and lows, ambitions, and possibilities. But facing a health challenge can suddenly pull people away from these stories, knocking them off course.

Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals’ and patients’ needs, behaviors and lived experiences through what we call ‘radical empathy’.

VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live. Get to the heart. Connect for life.

What We're Looking For

We are seeking a dynamic and experienced Account Supervisor to oversee agency work on assigned accounts and maintain strong client relationships. The ideal candidate will establish VML as a leader in the business, helping to achieve clients’ marketing objectives and managing income results for the agency. In this role, you will manage and evolve the Client Engagement team on your account in partnership with a cross-functional team to better deliver results.

What You’ll Do

• Supervise all work, providing oversight and guidance on current work
• Contribute to the development of long-term account success and growth by participating in client engagement plan development and execution
• Drive execution and measurement of final plan, ensuring proactive through leadership and MIP initiatives are carried out
• Maintain expert knowledge of client’s business, category, and competition
• Build and maintain client and partner relationships
• Participate in key client meetings including VML presentations, client briefings, MRL reviews, strategy sessions, agency day, and cross agency partner meetings
• Deliberately focus on development of direct reports, models desired work outputs and behaviors
• Regularly inform Director, Client Engagement on business status, including escalation as needed
• Effectively develop and disseminate strategic direction across internal cross-functional teams
• Be comfortable working in and leading integrated agency relationships
• Lead integration efforts across multi-channel engagements

Who You Are and What You Bring

• Five or more years of relevant client or agency experience (focusing on strategy, innovation, and an entrepreneurial approach to building brands)
• Experience with marketing (traditional and/or digital) focusing on multi-channel campaign development and strategy
• Previous experience working on a pharmaceutical or health account preferred
• Familiarity navigating healthcare and client submission processes/platforms considered a plus
• Familiarity with all facets of interactive campaign and macro strategy development

What You’ll Need

• Proven experience in client engagement and account management
• Strong understanding of marketing principles and strategies
• Excellent communication, interpersonal, and leadership skills
• Ability to manage multiple projects and teams effectively
• Strategic thinking and problem-solving abilities

What we offer

• Passionate, driven people|We champion a culture of people that do extraordinary work
• Competitive benefits|What we offer full time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401k match (100% dollar-for-dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness
• Growth-minded opportunities|We aim to nurture a culture of real-time feedback, growth-oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

$60,000—$140,000 USD

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.