Account Supervisor

C+C; Seattle (WA); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance premiums

401(k) match

Paid time off & holidays

Work-from-home stipend

Job summary

C+C is seeking an Account Supervisor to deliver exceptional client service and manage daily communications for cross-sector accounts in a hybrid Seattle setting. You will craft compelling communications across campaigns including integrated efforts, media relations, and thought leadership.

The ideal candidate combines outstanding writing with strategic thinking, client relationship mastery, and project management to drive results for nonprofit and corporate clients alike.

Qualifications

• 6+ years in public relations and marketing
• Seattle area hybrid requirement (2 days onsite)
• Strong relationship skills with clients and teammates
• Ability to identify tactics to jumpstart client projects
• Experience as point person for client communications
• Fluency with media landscape and social media trends
• Ability to multi-task and stay organized
• Four-year college degree or equivalent experience

Responsibilities

• Own client relationships and proactively manage communications as a trusted partner
• Collaborate with cross-functional teams to plan, implement, and evaluate PR campaigns
• Translate clients' needs and provide direction to internal teams and vendors
• Develop and execute communications strategy based on client goals
• Lead media training sessions and client media interviews
• Manage budgets and timelines for small to midsize accounts
• Create high-level reports tracking client KPIs
• Support business development activities

Skills

Client relations

Strong writing

Project management

Media relations

Strategic communications

Team leadership

Education

Bachelor degree or equivalent

Tools

Microsoft Office

Job description

ABOUT C+C

When was the last time you thought you could make the world a better place? Imagine following through with your dreams and making that positive change happen.

C+C is an award-winning integrated marketing agency all about changing behaviors for good. We help our clients motivate people to embrace a variety of social and environmental actions. Like choosing an energy-efficient appliance. Applying for college programs. Increasing recycling. Making good financial decisions. Taking public transit. Saving water. Basically, doing things to make the world a better place. We’ve been working on social issues and sustainability projects since 2005.

We have beautiful offices in Seattle, WA, Portland, OR, and Boston, MA to accommodate employees in a hybrid or full-office setting. Our current requirement is for local roles to work two days onsite from the C+C offices. Remote roles will be noted accordingly.

WHAT WE'RE LOOKING FOR

Our team is looking for a highly motivated Account Supervisor who can provide exceptional client service and manage day-to-day communications activities for cross-sector accounts. The ideal candidate takes pride in delivering great results and building meaningful relationships across their clients and teams.

This individual should be an exceptional writer and communicator, who can develop compelling and effective communications across varied client projects and campaigns – including programs focused on integrated campaigns, media relations, thought leadership, and reputation management.

This position will fill both lead and support roles for a mix of client types, encompassing both public and private sector clients. Experience in philanthropy and/or consumer lifestyle is a plus!

The Account Supervisor is a detail-oriented self-starter who works well in a fast-paced environment and brings strong project management skills. The ideal candidate proactively works to anticipate and fulfill client needs, and values bringing creativity and big idea thinking to their teams.

REQUIREMENTS

• Own client relationships and proactively manage client communications as a trusted partner. Commit to understanding clients’ respective industries and providing strategic solutionsto support their business or organization objectives.
• Work with internal & external teams, including cross-functional C+C departments (research, creative, digital, multicultural, etc.), partner agencies, and sub-contractors, to plan, implement, and evaluate PR and integrated marketing campaigns.
• Translates clients’ needs and seamlessly provides direction to internal teams, sub-contractors, and vendors to ensure project success.
• Developand execute communicationsstrategy based on client goals andobjectives.
• Develop effective and thoughtful public relations/media relations strategy based on client goals andobjectives.
• Proactively consider value-adds and daily wins for clients. Monitor and identify relevant cultural trends, conversations, and partnership opportunities that support client objectives.
• Independently track and manage budgets and timelines for small to midsize accounts.
• Strong media relations skills and ability to grow media contacts for benefit of clients and agency.
• Plan and run media events.
• Write content for a variety of materialsincluding press releases and media advisories, press materials, client talking points,messaging, op-eds,newsletters, blog posts, etc.
• Pitch consumer and trade media and deliver placements and flawless story follow-through.
• Lead media training sessions and conduct media prep sessions with spokespeople and staff media interviews.
• Effectively manage up and down within client teams, supervise junior staff in support of client work.
• Create high-level reportsthat effectively track back to client KPIs.
• Manage production of creative projects and events (e.g., collateral materials, organizing staffing, creatinglogisticsplans, etc.).
• Participate in agency growth and business development activities.

APPLICANTS MUST HAVE

• 6+ years of experience in public relations and marketing (2+ years of agency experience strongly preferred)
• Candidate is based in Seattle area (or can relocate to Seattle) for hybrid-office role. Our current requirement is for hybrid employees to work at least two days onsite from the C+C office (located in Downtown Seattle)
• Strong relationship skills with teammates and clients
• Ability to proactivelyidentifythe tactics needed to jumpstart client projects
• Experience acting as the point person for clients on communications projects
• Ability toidentifystorylines and topics that would garner media coverage
• Fluency withthe media landscape, andsocial media tactics and trends
• Demonstrated writing skills– delivery of client-ready materials
• Experience developing PR and marketing strategies and plans for client initiatives and campaigns
• Ability and love of multi-tasking; excellent organization skills
• Resourcefulness and a focus on seeing the work through to the end
• Ability to work andmaintaincalm in a rapidly moving environment while beingsolution-oriented
• Proficientwith Microsoft Office– Word, Excel, PowerPoint, Outlook
• Interest in business development efforts and client presentations
• A four-year college degree, or equivalent experience
• Experience with clients in philanthropy (nonprofits, foundations, CSR) and/or consumer lifestyle a plus

COMPENSATION

This is a full-time position with an annual salary range of $85,000 to $105,000 plus bonus. We provide a work from home set-up as needed.

BENEFITS INCLUDE:

• Health insurance premiums (medical, vision, dental) paid in full for your coverage, along with up to $1300 contributed annually to your Health Savings Account
• Company paid life insurance, long-term disability and short-term disability policies
• Up to 4% of your salary contributed as a 401(k) match
• Starting Paid Time Off of 17 days per year, plus 12 paid company holidays
• Flexible Spending Account
• Employee Assistance Program
• Paid parental leave for primary and secondary caregivers
• Work-from-home stipend for office set up
• Monthly cell phone stipend
• Full reimbursement for commuting via public transportation
• 5-year service bonus, and paid sabbatical starting at year 10 and every 5 years thereafter

WHAT YOU'LL LOVE ABOUT C+C

If the following metrics of success sing to you, then we think you’ll really love being part of our team. Here’s what we provide to our C+C team, and what we expect from everyone here:

• We have a diverse mix of work that is good for people, our community and our planet. Our team genuinely cares about our clients’ issues, our goal of doing good work and the agency’s success.
• We create a work culture that is collaborative, team-oriented and provides an environment where awesome ideas can come from anywhere.
• We are committed to continual growth in our Diversity, Equity and Inclusion practices.
• We provide a healthy benefits package for all full-time employees, and a clear compensation structure for each role.
• We facilitate and encourage regular feedback, along with career pathway conversations designed to help you and your manager create a development plan for your continued growth.
• We hire employees who:
  • value inclusion, equity, and diversity and are open-minded and respectful
  • are ego-free
  • are flexible, positive, and forward-thinking
  • are passionate about results
  • are kind, welcoming, and helpful

C+C is an equal opportunity employer, and we value diversity at our company. We are committed to the principle of equal employment opportunity and to providing employees with a work environment free of discrimination and harassment. We do not discriminate on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. C+C will not tolerate discrimination or harassment based on any of these characteristics. We strive for visible and invisible diversity within our team. People of color are encouraged to apply, as are candidates who identify as people historically not treated equitably.