Account Supervisor

H/L Agency; Oakland (CA); Hybrid; USD 90,000 - 110,000; Full time

Job summary

H/L Agency in Oakland, CA is seeking an Account Supervisor (Media AOR) to lead day-to-day operations and strategic integration for a major media account. You will oversee client relationships, mentor an account team, and drive cross-functional workflow across media planning, creative strategy, and performance analytics.

The ideal candidate has 5–7 years agency experience, strong digital/media acumen, high EQ, and proven ability to lead multi-channel campaigns and senior client discussions.

Qualifications

• 5–7 years of agency experience with at least 1 year actively managing a team.
• Strong grounding in the digital media ecosystem, emerging channels, and performance analytics.
• High emotional intelligence (EQ) with ability to lead with empathy in client-facing contexts.

Responsibilities

• Lead day-to-day operations and strategic integration for a major media account as the Media AOR.
• Manage client relationships across multiple lines of business and mentor a dedicated account team.
• Oversee end-to-end campaign lifecycle across digital, social, broadcast, OOH and emerging channels; write briefs and lead kickoffs.

Skills

Agency experience

Team leadership

Media & digital acumen

High EQ

Cross-channel campaigns

Analytics mindset

Communication & presentation

Education

Bachelor's degree or equivalent

Job description

H/L is seeking an Account Supervisor- Media AOR to lead day-to-day operations and strategic integration for a major media account. As the Media Agency of Record (AOR), we drive growth across multiple client lines of business by pairing media strategy with creative execution, production, and high-touch client leadership.

In this role, you will manage client relationships across multiple lines of business, mentor a dedicated account team, and own the cross-functional workflow connecting media planning, creative strategy, and performance analytics.

If you are a strategic thinker with a high EQ who thrives in a fast-paced media environment, excels at synthesizing data into actionable POVs, and loves building collaborative, trust-based teams, we want to hear from you.

Location: Oakland, CA (Hybrid) | Remote friendly for U.S.-based candidates

Core Responsibilities

Strategic Leadership & Media AOR Management

• Client Relationship & LOB Growth: Serve as a trusted strategic partner across multiple lines of business. Strengthen client relationships, manage client expectations on scope and budget, and proactively present POVs to unlock growth opportunities.
• Media & Marketing Integration: Partner with the Account Director and media counterparts to lead media planning, marketing calendars, and integrated campaign strategies.
• Performance-Driven Strategy: Leverage dashboard analytics and key campaign KPIs to evaluate performance, optimize creative/media strategies, and deliver actionable recommendations (e.g., creative refreshes, media optimizations, test-and-learn initiatives).
• Financial Management: Oversee account profitability, client budgets, billing inputs, and invoice processing, ensuring alignment between scope, timing, and revenue.

Workflow & Team Leadership

• Integrated Campaign Management: Oversee the end-to-end campaign lifecycle across digital, social, broadcast, OOH, and emerging channels - from writing creative briefs and leading kickoffs to directing client presentations.
• Team Development & Mentorship: Direct, train, and mentor direct reports (AE, AC). Establish clear goals, delegate effectively, and foster an empathetic, supportive team environment centered on growth and accountability.
• Process Excellence: Optimize daily account workflows across media, creative, and production teams to maintain high output quality and operational efficiency.

Key Qualifications

• Experience: 5-7 years of agency experience, with at least 1 year actively managing a team in an Account Supervisor (or equivalent) role.
• Media & Digital Acumen: Strong grounding in the digital media ecosystem, emerging channels/platforms, and performance analytics.
• High Emotional Intelligence (EQ): Exceptional self-awareness, active listening skills, and the ability to read the room, navigate complex client dynamics, and lead with empathy.
• Multi-Channel Scope: Track record executing integrated campaigns across digital, paid social, broadcast, and OOH.
• Strategic & Analytical Mindset: Demonstrated success evaluating performance data to construct independent, high-level client POVs.
• Communication & Presence: Exceptional written, verbal, and presentation skills with experience leading senior client discussions.
• Education: Bachelor's degree or equivalent practical experience.

The Ideal Candidate

• High-EQ & People-Centric: Intuitive, empathetic, and adept at navigating diverse personalities, building genuine rapport, and resolving friction smoothly across clients and agency teams.
• Strategic & Curious: Driven by data insights, intuitive problem-solving, and a desire to continuously test and innovate on client business.
• Composed Leader: Decisive, level-headed under fast-paced agency deadlines, and able to project calm confidence to clients and internal teams alike.
• Collaborative Builder: Skilled at bringing cross-functional teams (Media, Creative, Production) together to achieve shared client goals.

Due to the high volume of applications we receive, we are unable to provide an individual response to every candidate.

For SF Bay Area / California-based candidates: H/L provides projected compensation ranges for each position as an estimate of the company’s reasonable pay range for the role. The salary range for this position is expected to be between $90,000 and $110,000 annually. Actual compensation offered to a successful candidate will be determined based on a variety of factors, including the scope and responsibilities of the role, the candidate’s experience and qualifications, budget considerations, internal pay equity, geographic location, and market compensation data for similar positions. Compensation for candidates outside of California is determined based on the same factors and varies by geographic area.

About H/L Agency

Since 1985, H/L has been fiercely independent and making Momentum. Our strengths include local and national media activations, creative development, insights and analytics, full-scale digital and video production, multicultural marketing, and PR.

We're headquartered in Oakland, California, with people in 20 states and offices in Atlanta, Miami, Phoenix, and St. Louis. What unites H/Lers across the country is a common drive to pioneer new ways to push clients' businesses forward and serve the communities we call home. Learn more at www.hl.agency.

H/L participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please refer to the following attachments: EVerify Participation & IER Right to Work.