Associate Account Director

We Are Social; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

We Are Social in New York is seeking an Associate Account Director to lead a team and manage day-to-day client initiatives, balancing strategic oversight with hands-on execution.

You’ll drive channel strategies for product launches, nurture relationships, and ensure profitability while delivering buzzworthy campaigns for a global agency known for social-led work.

Qualifications

• 4+ years in an account management role in a creative agency.
• Bachelor’s degree in marketing, advertising, communications, or a related field.
• Proven account management and client communication skills.
• Deep understanding of the social landscape and platforms.
• Experience with scoping, timelines, project management, margins, and revenue growth.
• Knowledge of brand experience, influencer/creator marketing, social-first playbooks.
• Curiosity about clients’ business and problem solving.
• Financial literacy and budget management.
• Demonstrated expertise delivering channel assets—from strategy to activation and execution.
• Proficiency with Google Suite and Slack.
• Baseline knowledge of AI tools; Asana knowledge is a plus.

Responsibilities

• Manage day-to-day client relationships and ensure satisfaction through proactive communication.
• Deliver channel strategies and tactics for product launches.
• Track work progress and relay client feedback to the team.
• Provide strategic marketing guidance and thought leadership.
• Understand clients’ business and educate on how we can help them achieve goals.
• Become fluent in business objectives and organizational goals.
• Oversee client profitability, budgets, and measurement metrics.
• Work with internal teams to develop and adhere to schedules and plans.
• Acquire internal and client approvals to ensure smooth execution.
• Lead client presentations and handle tough questions to steer outcomes.
• Maintain production knowledge with vendors on behalf of the client.
• Prepare and oversee status of all client jobs to ensure on-time delivery.
• Lead milestones for pitches, conduct market research, draft proposals, and staffing plans.
• Build partnerships with client leads to expand revenue opportunities by identifying production solutions.
• Develop staffing plans and proposals for new projects and briefs.
• Maintain rigor in the use of agency financial systems and templates.

Skills

Account management

Client communication

Social media strategy

Team leadership

Financial literacy

Education

Bachelor’s degree in marketing/advertising/communications

Tools

Google Suite

Slack

Asana

Job description

THE ROLE

We Are Social is looking for an Associate Account Director to join our growing team! A positive, motivating force with an ability to flex between leading a team and getting your hands dirty in the weeds of any given project. This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client. By balancing high-stakes client relationship management with internal leadership, you ensure the team delivers impactful results while maintaining agency profitability.

WE ARE

A creative agency powered by social connections. That means we thrive on what's trending and creating campaigns that get people buzzing. We call it "Ideas Worth Talking About," and we've proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald’s, Adidas, Universal Studios, and YouTube.

WHY YOU'LL LOVE IT HERE

• We like to laugh, we live for celeb gossip and we’re great on AUX
• Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
• You best believe we know how to celebrate our wins. And our losses (it’s how we learn)
• From carbon offsets to community kitchens, we’re passionate about making a difference
• Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)

YOU ARE

• A person who thrives in a fast-paced environment, responding quickly and proactively
• Not interested in just following trends - you want to create them
• A self-starter, who’ll take ideas from concept to execution, navigating feedback like a pro

Traditional agency experience is not required, but it’s a plus. What matters is your deep understanding of what resonates with social audiences. This role is energetic, innovative and forward-thinking. Alongside engaging with communities, you’ll guide brands by staying ahead of social trends and cultural moments. In return, you’ll join a global agency dedicated to generating buzzworthy ideas for some of the world’s leading brands.

What You’ll Do

• Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution
• Deliver channel strategies and tactics for specific product launches
• Track work progress and deliverables and relay client feedback to team
• Provide strategic marketing guidance and thought leadership
• Understand your clients’ businesses while simultaneously educating clients about how we can help them achieve their goals
• Become fluent in business objectives and organization goals
• Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
• Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
• Acquire proper internal and client approvals to ensure smooth and timely project execution
• Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome
• Communicate and follow up with clients and internal departments regarding all projects to address any concernsMaintain working knowledge all aspects of production with vendors on behalf of the client
• Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions
• Lead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverables
• Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions
• Develop staffing plans and proposals for new projects and briefs
• Maintain rigor and consistency in use of agency financial systems and templates

Requirements For This Role

• 4+ years in an account management role or similar preferably within a creative advertising agency, with a specific emphasis on social media content strategy and execution
• Bachelor’s degree in marketing, advertising, communications, or a related field
• Proven account management and client communication skills
• Deep understanding of the social landscape and social platforms, features and best practices
• Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams
• Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks
• Curiosity about clients’ business and a passion for solving business problems
• Financial literacy and management of budgets
• Demonstrated expertise and experience delivering channel assets - from up front strategy and planning through activation and execution
• Highly proficient with Google Suite and Slack
• Baseline knowledge of A.I. tools and functions. Added plus: Knowledge of Asana

JOIN US

At We Are Social, we celebrate diverse perspectives and experiences. We welcome unique voices and talents, especially those not traditionally embraced by advertising. Discover more about our culture and our work.

Let’s do cool stuff together.

We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. For California applicants, you may view We Are Social’s Privacy Notice for California Employees and Job Applicants at https://wearesocial.com/us/wp-content/uploads/sites/3/2023/07/CA-Employee-and-Job-Applicant-CPRA-Notice.pdf