Account Strategy & Client Relations Associate

Kaiser Permanente; Northern, San Diego (KY, CA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Kaiser Permanente is seeking a collaborative professional to support data collection, strategy implementation, and cross-team communications with customers, consultants, brokers, and channel partners. The role focuses on resolving routine questions, supporting renewal activities, and maintaining CRM information while contributing to customer satisfaction.

Ideal candidates bring a high school diploma or GED with 3–4 years of corporate office experience; a California Health Insurance license is

Qualifications

• High School Diploma or GED plus 3–4 years in a corporate/business office environment.
• Accident and Health Insurance License (California) within 3 months of hire.
• Preferred: Bachelor's degree in Marketing, Finance, Business Administration, or a related field.

Responsibilities

• Pursues effective peer relationships within and across teams to obtain and share resources and information.
• Follows instructions to complete routine and non-routine work with limited supervision.
• Supports a positive customer experience and market turnaround by maintaining relationships and assisting with contract, benefit/service, and renewal activities.
• Supports internal and external communication by coordinating with cross-team peers and engaging with customers, consultants, brokers, and channels.

Skills

Ambiguity management

Attention to detail

Business knowledge

Communication

Critical thinking

Cross-team collaboration

Decision making

Dependability

Diversity and inclusion

Driving results

Facilitation

Health care industry

Influencing others

Integrity

Learning agility

Organizational savvy

Problem solving

Teamwork

Communication for stakeholders

Education

High School Diploma or GED

Bachelor's degree (Marketing/Finance/Business Administration or related)

Job description

Kaiser Permanente is seeking a collaborative professional to support data collection, strategy implementation, and cross-team communications with customers, consultants, brokers, and channel partners. The role focuses on resolving routine questions, supporting renewal activities, and maintaining CRM information while contributing to customer satisfaction.

Ideal candidates bring a high school diploma or GED with 3–4 years of corporate office experience; a California Health Insurance license is