Account Strategist

Eventeny; United States; A distancia; USD 59.000 - 72.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Fully remote

Vision and dental insurance

Group Life Insurance

Quarterly bonuses

Yearly company retreat

Company laptop

Descripción de la vacante

Eventeny is seeking an Account Manager to drive retention, renewals, and growth across our customer ecosystem. You’ll manage a portfolio of core clients, translate goals into actionable strategies, and partner with Customer Operations to deliver an outstanding experience.

This full-time, remote role offers a base salary of $65,000 with benefits and a semi-annual bonus tied to renewals and expansion. You’ll forecast renewals, negotiate contracts, and uncover opportunities to deepen value within

Formación

• 1-3 years of account management or related client-facing experience.
• Proven ability to grow or retain accounts in a client-facing role.
• Strong interpersonal, verbal, and written communication skills.
• Organized, detail-oriented, and able to manage multiple accounts and priorities.
• Empathy and compassion in handling clients.
• Knowledge of G-Suite, Intercom, Asana, Slack.
• Familiarity with CRM tools (Salesforce, HubSpot).
• Experience in event and/or SaaS industry is a plus.

Responsabilidades

• Manage and grow a portfolio of core Eventeny clients, ensuring satisfaction, goodwill, retention, and expansion.
• Act as a trusted advisor by understanding client goals and translating them into actionable strategies.
• Analyze account health metrics to identify risks and implement retention strategies.
• Forecast renewals, manage contract negotiations, and drive upsell and cross-sell opportunities.
• Assist in data-driven account planning to demonstrate ROI and growth potential.
• Communicate product knowledge effectively and develop solutions to challenging problems.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keep meticulous records of customer interactions and feedback.
• Maintain a consistent renewal-cycle communications cadence.
• Occasionally assist with live events, customer calls, or presentations as needed.

Conocimientos

Account management

Communication

Analytical thinking

Multitasking

Herramientas

G-Suite

Intercom

Asana

Slack

Salesforce

HubSpot

Descripción del empleo

Eventeny was founded on the belief that managing large-scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our mission is to remove event organizers from being the 5th most stressful job in the world. That's why we built Eventeny and continue to work every day on the biggest problems in the event industry. We don't just dream it, we build it. Today, Eventeny serves more than 36,000 large festivals and conventions worldwide.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We don’t think we should have to advertise that we’re LGBTQIA+, neurodivergent, and disability friendly, or that we put our employees mental and physical health before everything else, but we do, because it’s not the norm for most companies (yet!).

We’re a diverse, inclusive, and welcoming team of individuals who thrive in a fast-paced and ever-changing environment. Our team works closely together to brainstorm and improve our processes and the customer experience every single day. We prioritize our work based on what's best for our customers, not what’s going to make us the most money. If you share our values and our enthusiasm for events, you will find a home at Eventeny.

Eventeny is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Eventeny considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Eventeny is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [e-mail] .

Overview

As a core member of the Account Strategy team, you’ll play a key role in driving retention, renewals, and account growth across our customer ecosystem. You will be responsible for building, growing, and maintaining core accounts to promote revenue growth for the company, help customers successfully adopt the platform, and identify opportunities to increase value over time.

You will partner closely with Customer Operations to deliver a strong customer experience while developing your skills in strategic account management, expansion, and revenue growth.

This is a full-time, salaried, quota-carrying position.

Here’s what you’ll do

• Manage and grow a portfolio of core Eventeny clients, ensuring satisfaction, goodwill, retention, and expansion.
• Act as a trusted advisor by understanding client goals, translating them into actionable strategies, and aligning them with product capabilities.
• Analyze account health metrics to identify risks early and proactively implement retention strategies.
• Forecast renewals, manage contract negotiations, and drive upsell, cross-sell, referral, and review opportunities within existing accounts.
• Assist in preparing data-driven account planning to demonstrate ROI and identify growth opportunities.
• Communicate product knowledge effectively to customers and develop creative solutions to challenging problems.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Keep meticulous records of customer interactions, transactions, comments, and complaints.
• Maintain a standard communication cadence to ensure relevant touches throughout the renewal cycle.
• Occasionally assist with live events, customer calls, or presentations as needed.

Here’s what we are looking for

• 1-3 years of experience in account management, strategic management, or a growth-oriented client-facing role.
• Demonstrated ability to grow or retain client accounts in a prior client-facing role.
• Strong interpersonal, verbal, and written communication skills.
• Organized, detail-oriented, and able to proactively manage multiple accounts and priorities.
• Empathy and compassion in handling clients.
• Ability to quickly and proactively identify challenges and brainstorm solutions.
• High-level knowledge of G-Suite products, including Gmail, Google Sheets, Google Docs, Intercom, Asana, and Slack.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data/analytics mindset (interpret metrics, use insights for decision-making).
• Added Plus: Experience in the event and/or SaaS industry

Benefits of Working for Us

• Unlimited Paid Time Off – yes, really!
• Fully remote.
• Vision and dental insurance.
• Group Life Insurance.
• Quarterly employee bonuses.
• Yearly company retreat.
• Company provided laptop and general office supplies.

Compensation

This is a full-time position with a base salary of $65,000 with benefits and a semi-annual bonus tied to renewals and expansion. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a fully remote position.

The pay range for this role is:

65,000 - 65,000 USD per year (Remote (United States))