Account Specialist- Phoenix

RevSpring, Inc.; Phoenix (AZ); On-site; USD 48,000 - 65,000; Full time

Job summary

RevSpring, Inc. is seeking an Account Specialist to support the Client Services team in building and maintaining key client relationships.

You will handle project coordination, change requests, and cross-functional collaboration to meet customer priorities. The role emphasizes delivering exceptional service in a customer-centric culture and requires strong multitasking, organization, and interpersonal skills.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• General computer knowledge and ability to work with web-based applications.
• Strong interpersonal and communication skills.
• Ability to manage multiple accounts, tasks, priorities and deadlines.
• Excellent judgment and discretion in handling information.
• Organized and detail-oriented with self-motivation.
• Team player with a proactive attitude in a dynamic environment.
• Able to build professional relationships with customers.
• Up to 10% travel may be required.

Responsibilities

• Provide high level support for building and maintaining client relationships.
• Assist with managing projects and change requests for accounts.
• Coordinate with cross-functional teams to meet customer needs and priorities.
• Deliver exemplary customer service to promote retention and growth.
• Develop knowledge of RevSpring products and services.
• Support the account team with administrative duties and data management.
• Utilize CRM and ticket tools to track client interactions and issues.

Skills

General computer knowledge

MS Office

Web-based applications

Interpersonal skills

Multitasking

Judgment and discretion

Organization

Self-motivation

Team player

Customer relationships

Travel up to 10%

Education

Bachelor’s Degree or equivalent work experience

Tools

MS Office

Job description

Job Title: Account Specialist Job Summary: The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and maintaining our key client relationships, and to provide advanced administrative support to the larger account team in all its efforts. This role contributes substantially to RevSpring’s goal of maintaining its leadership in the revenue cycle management industry. The AS is responsible for managing individual customer relationships and performs traditional account management functions like managing projects, facilitating solutions, processing change requests, and coordinating with cross-functional teams to meet customer needs and priorities. RevSpring Account Specialists provide outstanding customer service in a customer-centric company culture.

Essential Functions:

• Expanding knowledge of Account Management profession
• Developed business acumen skills and regularly applies to work
• In-depth customer knowledge to provide appropriate solutions to customer needs
• Applies analytical and interpretation skills to problems of diverse scope
• Works with multiple client data files, integrates customer files into RevSpring systems and solutions
• Gains proficiency in RevSpring’s evolving products and services
• Facilitates customer change requests and organic growth projects using project management principles
• Demonstrates proficiency utilizing systems, tools, and procedures to accomplish job, including platform tools, CRM & ticket tools
• Develops knowledge of customer industry and business principles, such as:
• Understands key concepts, terminology, and challenges associated with the financial services industry and/or healthcare revenue cycle management industry
• Can speak to current trends and strategies in the financial services and/or healthcare revenue cycle management industry
• Links customer challenges to RevSpring solutions and can discuss with peers and customers
• Manages the operational success of a customer portfolio, guided by company objectives and customer priorities
• Assumes responsibility to improve the customer experience
• Has ownership over operational deliverables and outcomes for customers
• Provides exemplary customer service that promotes customer retention and growth

Minimum Requirements:

Specific Job Skills:

• General computer knowledge
• MS Office experience
• Ability to maintain technical expertise and aptitude with web-based applications
• Must have strong interpersonal skills
• Demonstrated ability to manage multiple accounts, tasks, priorities, and deadlines
• Excellent judgment and discretion
• Organized and detail-oriented
• Must be able to work independently with self-motivation and enthusiasm
• Recognize problems, identify possible causes and resolve issuesTeam player with a “can do” attitude that can work in a fast-paced, ever-changing environment
• Ability to establish and nurture professional relationships with customers
• Up to 10% travel may be required

Education:

Bachelor’s Degree or equivalent work experience

Experience:

• 2+ years in a related customer service role
• Knowledge of data helpful
• Experience in the Financial Services or Healthcare Revenue Cycle Management industries helpful

Supervision:

N/A

Certifications:

N/A

Language Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.

RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Note:

This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.