Account Specialist-Level 1 - Associate (0 - 5 Years)

Apex Systems; Juno Beach (FL); On-site; USD 20,664 - 25,278; Full time

Benefits offered by this job

Comprehensive benefits package

Training and development opportunities

Quality career resources

Job summary

A leading IT services company is seeking an Account Specialist in Juno Beach, Florida. The role focuses on engaging with digital trends and crafting messages for online audiences. Key responsibilities include managing digital initiatives, utilizing social media monitoring tools, and supporting customers with account inquiries. The ideal candidate must have a Bachelor's degree and at least 3 years of experience. This full-time position offers a pay rate between $15.00 and $18.35 per hour, requiring 40 hours a week onsite.

Qualifications

• Bachelor's degree is required.
• Minimum of 3 years of equivalent experience is required.
• Proficiency in CRM software and social media monitoring tools is necessary.

Responsibilities

• Support digital initiatives for energy infrastructure projects.
• Use project management tools for organization and timely delivery.
• Gather and analyze audience feedback for data-driven insights.
• Track, categorize, and respond to social media comments.
• Assist customers with account inquiries, billing, and enrollment.

Skills

Digital content production

Community management

Social media publishing

CRM software proficiency

Communication skills

Education

Bachelor's degree

Associate’s degree (preferred)

Tools

Social media monitoring tools

Job description

Job Description

Job #: 3029066

Job Title: Account Specialist

Location: Juno Beach, Florida (Onsite)

Employment Type: Contract

Overview

As an Account Specialist, you will join a digital public affairs team. This role involves engaging with digital trends and crafting messages for online audiences and community stakeholders. In a fast-paced environment, responsibilities include traffic management, digital listening, community management, social publishing, and digital content production.

Key Responsibilities

• Support digital initiatives for energy infrastructure projects through digital listening, community management, social media publishing, and content production.
• Use project management tools to drive organization, cross-functional collaboration, and timely delivery of digital campaigns.
• Utilize social media monitoring tools to gather and analyze audience feedback to deliver data-driven insights.
• Track, categorize, and respond to social media comments, identifying trends and addressing misinformation.
• Write email and website copy from existing and approved content.
• Assist customers with account inquiries, billing, and enrollment.
• Process claims, contractor invoices, and fulfillment requests.
• Maintain accurate account records and follow established policies.
• Participate in training and development programs for customer service.

Required Qualifications

• Bachelor's degree is required.
• Minimum of 3 years of equivalent experience is required.
• Proficiency in CRM software and social media monitoring tools is necessary.

Preferred Qualifications

• Associate’s degree is preferred.
• Resourceful and enthusiastic attitude toward social media, with a commitment to influencing online conversations and countering misinformation.
• Ability to work independently and collaboratively with internal teams.
• Demonstrated communication and writing skills, with attention to detail.

Compensation & Benefits

The pay rate for this position is between $15.00 and $18.35 per hour.

Work Environment

This is a full-time, onsite position requiring 40 hours per week. Shifts may include evenings and weekends. All assignments are eligible for worker furlough, which typically coincides with select national holidays.

Equal Employment Opportunity

We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards.

For accommodations in using our website or to contact our Benefits Department, please refer to the application details on the site.