Account Specialist II

TriHealth; Blue Ash (OH); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career growth opportunities

Job summary

TriHealth is seeking an Account Specialist II for an in-person role at Blue Ash, OH. You will leverage expertise in Worker's Compensation billing to support accurate claims, timely reimbursements, and a smooth financial experience for patients.

The position emphasizes accuracy, integrity, and continuous improvement within a collaborative team dedicated to high performance. Responsibilities include billing, follow-up, and payments processing to maximize cash flow, with a 40-hour work week, day

Qualifications

• Requires specialized knowledge in Worker's Compensation billing and other payer sources.
• 3–4 years of experience in a related field.
• Experience with billing, follow-up and collections processes.

Responsibilities

• Expedite positive cash flow through billing, follow-up and collections.
• Submit charge information into systems and post payments.
• Follow-up on balances including insurance and patient responsibility.
• Communicate with payers regarding payments and resolve issues.
• Reconcile monthly reports and maintain accurate records.

Skills

Worker's Compensation billing

Billing & collections

Payer communication

Education

High School Diploma or GED

Job description

Account Specialist II - In-person Blue Ash

Use your expertise in Worker's Compensation Billing to support our mission to deliver exceptional patient care. As an Account Specialist II, you’ll be part of a collaborative, high‑performing team that values accuracy, integrity, and continuous improvement. Your work ensures clean claims, timely reimbursement, and a smooth financial experience for our patients, and we recognize the importance of that impact.

We offer career growth opportunities, and a comprehensive benefits package!

Location: 4665 Cornell Road, #350, Blue Ash, OH 45241 https://share.google/Fe432tTHYdigKGUcv

Work Schedule:

• Full-Time (40 hours weekly)


• Day hours 8a-430p


• No weekend or holidays

Incentives & Benefits

• Comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

• High School Diploma or GED Degree (Required)


• 3 - 4 years experience in a related field (Required)


• Specialized knowledge in Worker's Compensation billing, and other payer sources

Job Overview

This position's principal purpose is to expedite positive cash flow, maximize reimbursement, and reduce/eliminate financial loss to department customers by efficient billing, follow-up and collections of patient accounts. Duties include:

• Submit charge information into appropriate system


• Post payments


• Follow-up on patient account balances including insurance/patient financial balances


• Process the specified number of accounts on a daily basis based on customer specialty and unique billing requirements


• Contact payers regarding payment


• Resolve incorrect payment issues and ensure balances after insurance payments are correct, including entry of corrections into systems


• Reconcile monthly reports


• Demonstrate quality customer service to internal/external customers

Job Requirements

• Bills and collects dollars outstanding through interaction with payer and participates willing in payer communication. Actively protects the financial resource of Bethesda Healthcare, Inc.


• Completes assigned workload based on predefined key performance indicator on a daily basis ensuring accuracy. Show an effort to consistently produce quality work.


• Demonstrates proper customer service skills toward internal and external customers through prompt and courteous communications.


• Participates in monthly billing meetings with customer contacts. Prepares status report and submits agenda items to manager one business day prior to meeting.


• Through cross training and experiences, develops and maintains comprehensive knowledge and understanding of billing and follow-up procedures for all BWC and non-BWC payers


• Works with minimal supervisory oversight and exercised appropriate judgment in identifying instances which require management intervention. Identifies and appropriately communicates process improvement with Manager in a timely manner.

Working Conditions

• Climbing - Rarely


• Hearing: Conversation - Consistently


• Hearing: Other Sounds - Frequently


• Kneeling - Occasionally


• Lifting 50+ Lbs. - Rarely


• Lifting <50 Lbs. - Occasionally


• Pushing - Occasionally


• Reaching - Rarely


• Sitting - Consistently


• Standing - Rarely


• Stooping - Occasionally


• Talking - Consistently


• Use of Hands - Consistently


• Color Vision - Occasionally


• Visual Acuity: Far - Frequently


• Visual Acuity: Near - Consistently


• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying \"hello\"


• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist


• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met


• Offer patients and guests priority when waiting (lines, elevators)


• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.


• Respect everyone's opinion and contribution, regardless of title/role.


• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.


• Pick up trash, ensuring the physical environment is clean and safe.


• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.


• Show courtesy and compassion with customers, team members and the community